Part Time Experience Specialist

3 weeks ago


Des Moines, Iowa, United States Hertz Full time
About the Role

We are looking for a highly motivated Part Time Customer Experience Specialist to join our team. As a key member of our operations team, you will be responsible for delivering exceptional customer experiences at our locations.

Key Responsibilities
  • Deliver outstanding customer service, resolving issues promptly and efficiently.
  • Analyze customer feedback and NPS results to identify areas for improvement.
  • Collaborate with colleagues to share best practices and improve customer satisfaction.
  • Stay up-to-date with company policies and procedures, ensuring compliance across the team.
What We Offer
  • A competitive salary: $19 per hour.
  • A comprehensive benefits package, including medical, dental, and vision plan options.
  • Opportunities for professional growth and development, including educational reimbursement and discounts.
  • A dynamic and supportive work environment that values diversity and inclusion.
Requirements
  • 3+ years of experience in customer-facing roles, preferably in operations and sales.
  • Exceptional communication, problem-solving, and decision-making skills.
  • Ability to work effectively in a fast-paced environment and adapt to changing priorities.


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