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Healthcare Customer Service Specialist

2 months ago

Sevierville, Tennessee, United States University Physicians Association Full time
Position Overview

The University Physicians Association is currently in search of a dedicated Patient Service Representative to enhance our operations within the healthcare sector. This role is essential for ensuring a positive experience for our patients while maintaining the efficiency of our office environment.

Key Responsibilities:
  • Welcome patients warmly and assist them promptly.
  • Facilitate the completion of necessary documentation for electronic health records and billing processes.
  • Maintain and verify patient demographic and insurance details; confirm insurance eligibility and collect co-payments.
  • Ensure smooth patient flow by efficiently processing arrivals at the front desk.
  • Address patient inquiries related to registration and billing matters.
  • Direct medical inquiries to the appropriate medical personnel.
  • Coordinate patient appointments with the relevant healthcare providers.
  • Perform document scanning into electronic health records.
  • Execute additional tasks as assigned.
Qualifications:

Essential Skills:

  • Ability to manage multiple tasks effectively.
  • Excellent verbal and written communication skills.
  • Strong organizational and time management abilities.
  • Meticulous attention to detail.

We are committed to fostering a supportive work environment that promotes professional growth and development.