Customer Service Director

6 days ago


Shelbyville, Tennessee, United States Food Lion Full time

Food Lion is a leading grocery retailer with over 82,000 associates serving more than 10 million customers weekly across the Southeastern and Mid-Atlantic states. As a Customer Service Director, you will play a crucial role in maintaining high customer satisfaction levels through prompt, accurate, and friendly service.

The estimated salary for this position is $45,000 - $60,000 per year, depending on experience and location. This compensation package includes a comprehensive benefits program, opportunities for career growth, and a dynamic work environment.

Key Responsibilities:

  • Provide exceptional customer service by engaging with customers, resolving issues promptly, and exceeding customer expectations.
  • Assist the Customer Service Manager and Assistant Customer Service Manager in maintaining store standards, maximizing sales, and promoting a positive shopping experience.
  • Maintain knowledge of store operations, including cash handling, register procedures, and customer service protocols.
  • Ensure the front end area of the store remains clean and well-maintained, adhering to Food Lion's standards.
  • Perform tasks as needed, including sales associate duties during peak periods or when scheduled.

Requirements:

  • High school graduate or equivalent preferred.
  • Effective communication and customer service skills.
  • Ability and willingness to learn multiple tasks and technical requirements of the job.
  • Ability to perform the technical requirements of cashier and service center roles.
  • Meet minimum age requirements and physical demands of the position.


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