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Customer Experience Manager and Drink Connoisseur

2 months ago

Midlothian, Virginia, United States Burger Bach Full time
About Burger Bach

Burger Bach is a gastro pub that serves award-winning gourmet burgers inspired by New Zealand cuisine.

Job Summary

We are seeking a highly skilled bartender to join our enthusiastic team. As a bartender at Burger Bach, you will be responsible for providing exceptional bar guest experiences in a fast-paced environment.

Key Responsibilities
  • Greet Bar Guests: Welcome customers in a timely manner and create a warm atmosphere.
  • Menu Knowledge: Learn our menu and provide clear answers to any questions from guests.
  • Restaurant Concept: Explain our restaurant concept to guests and promote our unique selling points.
  • Steps of Service: Learn and execute our steps of service at a high level to ensure seamless customer experiences.
  • Multitasking: Be able to multitask in a fast-paced environment and prioritize tasks effectively.
  • Team Communication: Communicate effectively with our team to ensure seamless service delivery.
  • Order Taking: Take orders and use our POS system effectively to ensure accurate orders.
  • Cocktail Creation: Execute and create cocktails based on recipes to provide a unique experience for our guests.
Requirements
  • Positive Attitude: Possess a positive attitude and work well with other team members.
  • Trustworthiness: Be trustworthy and honest in all interactions.
  • Independence: Be able to work unsupervised and make decisions independently.
  • Communication Skills: Communicate clearly with managers and team members.
  • Physical Demands: Be able to work in a standing position for long periods of time.
  • Recipe Following: Be able to follow printed recipes and achieve accurate flavor profiles for prepared drink products.
  • Direction Following: Be willing to follow direction and ask questions for clarification if needed.
  • Fast-Paced Environment: Be able to work in a fast-paced environment and adapt to changing situations.