Support Specialist

1 day ago


Fort Collins, Colorado, United States Adecco US, Inc. Full time

We are seeking a highly skilled Support Specialist to join our client's dynamic team. As a key member of this customer service department, you will play a crucial role in providing exceptional support to rental and service customers.

The successful candidate will have excellent verbal and written communication skills, a passion for providing exceptional customer service, and the ability to work effectively in a fast-paced environment. A strong attention to detail and organizational skills are also essential for success in this role.

Responsibilities:

  • Coordinate product returns and assist customers with service order forms
  • Communicate effectively with technicians and prioritize service orders
  • Provide clear and concise updates to customers on service diagnoses and repairs
  • Discuss repair options, upsell opportunities, and service contracts
  • Follow up on open service orders to ensure customer satisfaction
  • Maintain accurate customer accounts and facilitate communication with Finance
  • Identify process improvement opportunities and collaborate with the team
  • Assist international service teams as needed

This is a competitive opportunity that offers a salary range of $22-$31 per hour, depending on experience. The selected candidate will also receive a comprehensive benefits package, including medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, an EAP program, commuter benefits, and a 401K plan.



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