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Customer Service Representative

2 months ago

Lisbon, New Hampshire, United States Woodsville Guaranty Savings Bank Full time
Job Description

**Job Summary:**

We are seeking a highly skilled Customer Service Representative to join our team at Woodsville Guaranty Savings Bank. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, answering their inquiries, and resolving any issues they may have.

Key Responsibilities:

  • Account Management: Opens new accounts, explains account options, trust accounts, and investment services to customers.
  • Account Maintenance: Manages changes to existing accounts, counsels customers on changes of ownership and terms.
  • IRA Account Management: Completes the opening, maintenance, closing, and any distributions for IRA accounts.
  • Teller Backup Services: Provides backup services to tellers when needed to handle customer traffic.

Requirements:

  • Availability: Available to work in our office located in a community bank setting.
  • Customer Service Skills: Excellent customer service skills to provide a positive experience for our clients.
  • Communication Skills: Strong communication skills to effectively communicate with customers and colleagues.
  • Technical Skills: Ability to use and learn computer-based systems to manage customer accounts.
  • Cash Handling Experience: Cash handling experience to accurately manage customer transactions.
  • Attention to Detail: Attention to detail to ensure accuracy and quality in all customer interactions.

Benefits:

  • Health Insurance: Health, dental, and vision insurance to ensure our employees' well-being.
  • Life Insurance: Life and long-term disability insurance to provide financial security for our employees and their families.
  • Paid Time Off: Paid time off to allow our employees to recharge and spend time with loved ones.
  • Holidays: 11 paid holidays to celebrate special occasions and relax.
  • Retirement Plan: 401(k) retirement plan with company contribution to help our employees save for the future.
  • Student Loan and Tuition Assistance: Student loan and tuition assistance to support our employees' education and career goals.