Towing Operations Manager
4 weeks ago
About the Role:
We are seeking a highly skilled and organized individual to join our Dispatch team as a Towing Operations Manager. In this role, you will play a critical part in managing our towing resources to ensure seamless vehicle pickups and deliveries.
Key Responsibilities:
- Manage tow truck resources and assign work to achieve on-time performance and optimize tower productivity.
- Plan future day resource requirements and coordinate with towers to line up required truck resources.
- Identify when demand exceeds tow truck capacity and refer to part-time networks for additional resources.
- Recruit new towers to build tow networks with added resources.
- Provide necessary documentation to drivers for each pickup and delivery, including check and cash handling as needed.
- Monitor work-in-progress and make necessary adjustments to ensure timely performance.
- Review driver records to ensure completeness and accuracy and take corrective action as needed.
- Communicate driver problems or potential problems to the management team.
- Establish and maintain good, positive working relations with all tow drivers.
Requirements:
- High School Diploma or equivalent work experience.
- 1 year of related or transferable experience.
- Strong organizational skills and attention to detail.
- Strong judgment and decision-making skills.
- Positive, professional demeanor.
- Excellent verbal communication skills.
- Ability to function well as part of a team.
- Comfortable with technology and proficient in MS Office.
About IAA:
IAA is a trusted global marketplace for insights, services, and transaction solutions for commercial assets and vehicles. We leverage leading-edge technology and focus on innovation to facilitate the marketing and sale of total-loss, damaged, and low-value vehicles. Our unique platform serves a global buyer base and a full spectrum of sellers, including insurers, dealerships, fleet lease and rental car companies, and charitable organizations.
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