Bilingual Customer Service Representative

4 weeks ago


Manahawkin, New Jersey, United States The Sherwin-Williams Company Full time
Customer Service Specialist Job Description

At The Sherwin-Williams Company, we are seeking a highly skilled and customer-focused Customer Service Specialist to join our team. As a Customer Service Specialist, you will be responsible for providing exceptional customer service to our wholesale and retail customers, answering their questions about our products, and recommending the right solutions to meet their needs.

Key Responsibilities:
  • Provide excellent customer service to wholesale and retail customers, responding to their inquiries and resolving any issues in a timely and professional manner.
  • Work closely with customers to determine their needs and provide recommendations on our products and services.
  • Process sales transactions accurately and consistently with company policies and procedures.
  • Meet or exceed sales goals on a monthly, quarterly, and yearly basis.
  • Maintain precise work order files and formulas.
  • Pull appropriate products from the sales floor or warehouse.
  • Tint and mix products, as needed, to customer specifications.
  • Stock shelves and set up displays.
  • Clean store equipment.
  • Load/unload delivery trucks.
  • Assist in making deliveries, as needed.
  • Maintain in-stock and presentable condition assigned areas.
  • Remain knowledgeable on products offered and discuss available options.
  • Comply with inventory control procedures.
  • Suggest ways to improve sales.
Requirements:
  • Must be at least 18 years of age.
  • Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future.
  • Must be able to read, write, comprehend, and communicate in English.
  • Must be able to read, write, comprehend, and communicate in Spanish.
  • Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion.
  • Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation.
Preferred Qualifications:
  • Have a valid, unrestricted Driver's License.
  • Have at least a High School diploma or GED.
  • Have at least one (1) year experience working in a delivery, retail, or customer service position.
  • Have previous work experience selling paint and paint related products.
  • Have previous work experience operating tinting and mixing equipment.


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