Senior Compliance Quality Assurance Specialist

6 days ago


Earth City, Missouri, United States Credit Control Full time

Unlock your career potential at a leading company recognized for its commitment to excellence in customer service. As a Quality Assurance Associate, you will play a vital role in ensuring the accuracy of information and quality of delivery.

About Credit Control

Credit Control is a growing organization that values its team members as the foundation of its success. We offer an exceptional benefits package, competitive compensation, and opportunities for growth and development.

Job Summary

We are seeking a highly motivated and detail-oriented individual to join our team as a Quality Assurance Associate. In this role, you will monitor telephone calls, recommend improvements, and ensure compliance with state and federal laws. Your attention to detail and excellent communication skills will be essential in achieving our goals.

Duties and Responsibilities
  • Monitor and Evaluate Calls: Determine quality standards by studying inbound and outbound calls, verifying results, and providing feedback to site managers.
  • Develop Quality Initiatives: Direct quality initiatives by requiring adherence to quality assurance policies and procedures, developing new models, and implementing changes.
  • Evaluate Call Approaches: Rate the effectiveness of representatives, provide quality ratings, and identify training needs.
  • Ensure Compliance: Ensure day-to-day operations are conducted in compliance with regulatory and legal requirements, including FDCPA, state regulations, HIPAA, and company policies and procedures.
Requirements
  • Education: High school diploma or equivalent preferred.
  • Experience: 1 year of experience with computer skills, data entry, and Microsoft Office applications preferred.
  • Skills: Proficient in Microsoft Office applications, excellent written communication skills, and ability to effectively interact and communicate with regulatory officials and employees at all levels.
Benefits

We offer a comprehensive benefits package, including flexible schedule, medical/dental/vision insurance, life insurance, paid time off, paid vacation time, paid holidays, paid bereavement, paid training, 401(k) with company match, annual retention bonus, professional development grant program, employee assistance program, ongoing contests & prizes, annual company events, company referral program, ADP Lifemart employee discounts, and more

Compensation

The estimated salary for this position is $15.00 - $17.00 per hour.

Location

This is an in-office position located at 3300 Riders Trail South, Suite 500, Earth City, Missouri 63045.



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