Clinical Practice Leader
7 days ago
Newnan | Peachtree City | West Georgia Dermatology is seeking an experienced Operations Director to lead our multi-site dermatology practice. As a Regional Manager/Director of Operations, you will be responsible for ensuring efficient operations, exceptional patient care, and a positive work environment across all clinics.
Estimated Salary: $130,000 - $160,000 per year, depending on experience.
The ideal candidate will have at least 5 years of experience in healthcare operations management, preferably in a multi-site clinic environment. You will directly manage the Clinical Supervisor, Front Office Supervisor, and Cosmetic Supervisor, supporting them in leading their respective teams.
Key Responsibilities:
- Develop and implement operational plans to improve patient satisfaction and retention.
- Foster a collaborative and positive work environment across all clinics.
- Conduct regular meetings with supervisors to align on goals, address challenges, and implement improvements.
- Support supervisors in staff development, performance evaluations, and conflict resolution.
Clinical Operations:
- Optimize clinic flow to reduce patient wait times.
- Monitor patient reviews and promptly address any complaints.
- Improve call answer rates and patient communication.
- Collaborate with the billing team to address billing questions and issues.
Facilities Management:
- Supervise the janitorial team to ensure clinics are clean and well-maintained.
- Manage office maintenance and repair requests in partnership with the facilities department.
- Promote environmentally sustainable practices within the clinics.
Information Technology:
- Provide basic IT support, including user credentials and troubleshooting for computers, phones, and iPads.
- Coordinate with the IT team to resolve technical issues.
- Lead efforts to adopt and integrate new technologies that improve patient care and streamline operations.
Qualifications:
- Bachelor's degree in Healthcare Administration, Business Management, or a related field (Master's preferred).
- Minimum of 5 years of experience in healthcare operations management, preferably in a multi-site clinic environment.
- Proven experience managing supervisory staff and supporting team leadership.
- Strong leadership and interpersonal skills with the ability to manage and motivate diverse teams.
- Excellent organizational and multitasking abilities.
- Proficient knowledge of healthcare compliance regulations and best practices.
- Experience with financial management and budgeting.
- Familiarity with healthcare IT systems and basic technical troubleshooting.
- Exceptional communication skills, both written and verbal.
- Ability to travel between clinic locations as required.
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