Operations Management Supervisor

4 weeks ago


Tucson, Arizona, United States Restaurant Depot LLC Full time
Job Summary:

As a Supervisor, Operations Management at Restaurant Depot LLC, you will be responsible for supervising cashiers, front-end loaders, checkers, and U-boat retrieval. Your primary goal will be to ensure friendly, efficient, and professional customer service. You will also be responsible for ensuring compliance with established sales and security policies and procedures. Additionally, you will investigate and resolve customer complaints in a timely and professional manner.

Key Responsibilities:
Supervise, train, and evaluate cashiers, front-end loaders, checkers, and U-boat retrieval.
Ensure friendly, efficient, and professional customer service.
Ensure compliance with established sales and security policies and procedures.
Investigate and resolve customer complaints in a timely and professional manner.
Assist customers with product location and detailed information when needed.
Plan and prepare work schedules to include lunch and vacation.
Perform cashier 'check-outs' and operate register, when needed.
Perform Supervisor functions of voids and returns, price adjustments, IOUs (F-6) vs. invoicing and cancels transactions.
Assist checkers in comparing customer receipts to items on cart to avoid losses.
Efficiently use industry-specific software to resolve customer inquiries, price checks, inventory queries, and price discrepancies.

Requirements:
Bachelor's Degree, OR High School Diploma of GED with at least 4 years experience in customer service or related field, OR Any appropriate combination of education and experience.
Ability to read, analyze, and interpret general business periodicals, professional journals, and technical procedures.
Ability to effectively present information and respond to questions from managers, clients, and general public.
Ability to calculate figures, and amounts such as discounts, interest, proportions, percentages, area, mass, and volume.
Effective oral and written communication skills.
High level of interpersonal skills to handle sensitive situations.
Commitment to company values and strong customer orientation.

Physical Requirements:
Lift/Carry Abilities (measured for maximum or average load)
Lift - 50 lbs
Carry strength (50' or less) - 50 lbs
Frequent lift/carry (12x/hour) - 50 lbs
Constant lift/carry (30x/hr) - 20 lbs
Physical Aptitudes (rated based on level of skill involved)
Agility/dynamic balance 80-119%
Finger dexterity %
Manual dexterity %
Posture Tolerance (rated based on frequency or time involved)
Stand/walk - constantly
Reach above shoulder level - occasionally
Twist/turn head - occasionally
Bend over/stoop - occasionally
Climb steps/ladder - occasionally
Kneel/squat - occasionally

Work Environment:
For the most part, the ambient will be room temperature, due to proximity of work-station to the exit doors, room temperature may change according to the season and the level of activity at the store

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