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Telecom Customer Support Specialist

2 weeks ago


Wichita, Kansas, United States Mass Markets Full time

At Mass Markets, we're seeking a skilled Telecom Customer Support Specialist to join our team. As a key member of our customer care department, you'll be responsible for handling inbound and outbound contacts in a professional manner. This includes listening to customers, understanding their needs, and resolving any issues they may have.

The ideal candidate will have excellent communication skills and the ability to work with various systems and technology to complete account management tasks. You'll also need to document and process customer claims accurately and follow all required scripts, policies, and procedures.

We estimate the salary for this role to be around $45,000 per year, depending on location and experience.