Customer Service Coordinator

4 weeks ago


Moon Twp, United States JHR Solutions Full time
About JHR Solutions

JHR Solutions is a dynamic freight brokerage and asset-based agency headquartered in Moon, PA. Our company is built on core values of grit, resiliency, accountability, communication, strategic thinking, and family.

Job Description

This is a full-time on-site role for a Customer Service Representative at JHR Solutions in Moon, PA. The Customer Service Representative is responsible for primarily tracking and tracing our live shipments, ensuring timely and accurate notifications on truck status.

Key Responsibilities
  • Track and trace live shipments, ensuring timely and accurate notifications on truck status
  • Provide exceptional customer service, ensuring a high level of satisfaction
  • Prioritize and manage multiple tasks/projects effectively, meeting deadlines and exceeding expectations
  • Utilize strong interpersonal and communication skills to resolve conflicts and provide solutions
  • Stay up-to-date on industry trends and developments, applying knowledge to improve processes and services
Requirements
  • Customer Service Representatives, Customer Support, and Customer Service skills
  • Strong interpersonal and communication skills
  • Ability to prioritize and manage multiple tasks/projects effectively
  • Problem-solving and conflict resolution abilities
  • Experience in the transportation or logistics industry is a plus
  • Proficiency with G-Suite/Microsoft Office is a bonus
  • High school diploma or equivalent; additional certification in customer service is preferred


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