Sales Team Supervisor

2 weeks ago

Coldwater, Michigan, United States Fox Factory Full time
Job Title: Sales Team Supervisor

Job Summary:

We are seeking a highly skilled Sales Team Supervisor to join our team at Fox Factory. As a Sales Team Supervisor, you will be responsible for providing day-to-day direction and leadership to a team of Customer Experience and Sales Specialists. You will also provide operational support for customer needs based on all interactions before, during, and after the purchase of a product or service.

Key Responsibilities:

  • Ensure all team members receive technical training on all off-road products.
  • Support management with sales quotas, targets, and incentive plans.
  • Measure sales team progress toward pre-established goals using appropriate sales metrics.
  • Enforce sales operations policies and procedures.
  • Lead efforts of staff in building and expanding the customer base and relationships with existing customers by directing and supporting collaborative sales efforts.
  • Understand customer needs and requirements and provide relevant solutions for product, process, or services.
  • Understand the off-road industry and competitors.
  • Lead effort to collect, track, and analyze customer feedback and suggest improvements internally based on the insights gathered.
  • Serve as escalation contact for customers when needed.
  • Lead effort to work with IT to ensure a seamless brand and buying experience with available technology - be it the brand website, B2C tools, B2B tools, or a self-service app.
  • Empower team to address Customer Service issues with a reasonable budget for promotional items, i.e., stickers, hats, simple swag when appropriate.

Requirements:

  • Customer Mindset: Exceptional customer experience is a primary focus while performing job duties. Quality is a top priority.
  • Adaptability & Innovation: Proactively and willingly adapts to changing business needs and conditions and presents creative and fresh ideas on how to solve problems, gain efficiency, and improve quality.
  • Relationship Building: Builds constructive working relationships characterized by a high level of inclusion, cooperation, and mutual respect.
  • Accountability: Takes personal responsibility for the quality and timeliness of work and strives to exceed requirements.
  • Decision Making and Judgment: Makes timely, informed decisions that take into account the facts, goals, constraints, and risks.
  • Talent Development (Self and Others): Displays an ongoing commitment to learning and self-improvement; making an effort to acquire new knowledge or skills associated with job responsibilities. Willingness to work with others and coach/teach in effort to develop and support other employees' development.

Preferred Qualifications:

  • Strong interpersonal skills.
  • Excellent analytical and problem-solving capabilities.
  • Excellent communication skills (verbal and written).
  • Proven track record as an exceptional people leader.
  • Excellent multi-tasker and handles pressure well.
  • Strong systems background.

Work Environment and Physical Requirements:

Office Environment.

Ability to sit for long periods of time.

Extended computer exposure.

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