Veterinary Billing Specialist

6 days ago


Ithaca, New York, United States Cornell University Full time
About Us

Cornell University Hospital for Animals (CUHA) is a world-class veterinary clinical training and patient care unit within the College of Veterinary Medicine. We strive to provide a diverse, inclusive, and fulfilling work environment for our employees who are committed to outstanding patient care, client service, and veterinary training and research.

Job Summary

We are seeking an Administrative Assistant III to provide support to the Equine Park, Wildlife Health Clinic, and all Cornell University Hospital for Animals. The successful candidate will have excellent customer service skills, strong organizational abilities, and the ability to work collaboratively in a fast-paced environment.

Responsibilities
  • Record and audit daily charges, and prepare invoices for discharge.
  • Contact clients with outstanding balances and assist with any financial concerns, referring to Senior Manager as appropriate.
  • Ensure appropriate estimates/deposits have been received and clients have been informed of the expectations of hospital payment policies.
  • Cross-train with all Client Services areas of CUHA, and provide back-up support as needed.
  • Coordinate and manage the pickup and delivery with the Faithful Companions Crematorium to ensure accuracy and efficiency of returning pet's ashes with owner.
Requirements
  • High School Diploma with 2-4 years demonstrated customer service experience, preferably in retail sales, banking, or reception/clerical work or equivalent combination of education and experience.
  • Ability to develop and maintain excellent working relationships including communicating with staff, students, technicians, clinicians, and clients in a professional manner at all times.
  • Must work collaboratively in a fast-paced, often challenging environment while demonstrating a high level of initiative, paying close attention to detail.
  • Strong organizational skills and the ability to prioritize are essential.
  • Excellent customer service and communication skills, demonstrating compassion and sound judgment during difficult situations.
  • Must have basic knowledge of MS Office software and have the willingness to learn new systems as necessary to carry out the job responsibilities.
  • Must have ability to independently lift up to 30 lbs. with periodic pushing and pulling involvement.
Preferred Qualifications
  • Previous experience in a medical or veterinary office preferred.
  • Knowledge of medical terminology, veterinary medicine, medical records, and billing systems.
What We Offer

We offer a competitive salary range of $22.60 - $24.03 per hour, as well as a comprehensive benefits program that includes health care options, access to wellness programs, employee discounts, generous retirement contributions, and educational benefits.

The successful candidate will also receive 3 weeks of paid vacation, 13 additional holiday days with generous holiday pay if worked on those days, and shift differential pay for evening/overnight shifts of $3 - $4 per hour.



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