Restaurant Operations Manager

2 months ago


Austin, Texas, United States Nova Hospitality Full time
About the Role

We are seeking a highly skilled and experienced Restaurant Operations Manager to join our team at Nova Hospitality. As a key member of our management team, you will be responsible for overseeing the day-to-day operations of our restaurant, ensuring that our guests receive an exceptional dining experience.

Key Responsibilities
  • Operational Excellence: Oversee the seamless running of day-to-day operations, ensuring that all financial and statutory requirements are met.
  • Guest Service: Support the delivery of outstanding guest service, while maintaining high standards of quality and cleanliness.
  • Strategic Planning: Develop and implement strategy for operational management and development, meeting agreed organizational performance plans within agreed budgets and timeframes.
  • Financial Management: Manage and control department expenditure, staying within agreed budgets and being cognizant of P/L for the venue.
  • Administrative Responsibilities: Perform administrative tasks, including P&L analysis, maintaining budgets, costs of goods, labor costs, expenses, overtime, inventory, and customer feedback.
  • Communication: Communicate regularly with key stakeholders regarding venue performance and operations.
  • Health and Safety: Ensure maintenance and cleanliness of the restaurant, with a specific focus on departmental health department food standards, OSHA, Fire & Life Safety Regulations.
Leading the Team
  • Leadership: Be passionate about food, have an eye for detail, and be a team player.
  • Team Management: Demonstrate care, listening, clear direction, and collaboration every day with the team.
  • Mentorship: Must have strong leadership skills with the ability to mentor and energize a diverse team.
  • Recruitment and Development: Be actively involved in the selection, development/performance, and separation of team members.
  • Performance Management: Responsible for recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and all aspects of performance management of the team.
  • Partnership: Partner with BOH management to ensure operational and service expectations are defined and delivered.
  • Company Standards: Champion and adhere to all Company standards and policies.
  • Team Morale: Maintain team morale, addressing any and all issues with care and efficiency.
Desired Qualifications
  • Experience: Minimum of five (5+) years of high-volume restaurant management experience.
  • Knowledge: Proven knowledge of commonly used concepts, practices, and procedures in a restaurant is required.
  • Guest Service: Extensive understanding of guest service and the importance of the guest experience.
  • Financial Management: Proven ability to accurately calculate P&L and implement spending changes is required.
  • Adaptability: Must have flexibility and be adaptable to all types of changes.
  • Communication: Must be polished, professional, friendly, dynamic, and able to multitask.
  • Certifications: A valid TABC Certification/Food Handler Card is required and must be obtained before entering this position.


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