Restaurant Operations Manager

4 days ago


Austin, Texas, United States Churchs Chicken Full time
Restaurant Operations Manager

The Restaurant Operations Manager plays a crucial role in ensuring the success of our restaurants by supporting the Restaurant General Manager in managing daily operations. This includes overseeing financial controls, operations, people development, guest service, and compliance across shifts to achieve desired restaurant outcomes such as increased sales, profitability, and employee retention.

Key Responsibilities:
  • Direct efficient and accurate preparation and sale of products for prompt delivery within established speed of service guidelines
  • Motivate and direct team members and Shift Coordinators to exceed guest expectations with fast and friendly service in clean surroundings
  • Supervise and train team members and Shift Coordinators on team stations, BKC products, processes, and policies
  • Follow cash control/security procedures and help implement marketing plans, maintain inventory, manage labor, and apply financial reports across shifts to enhance restaurant results
  • Assist RGM in enforcing compliance with government regulations, BKC Market Policy, employment law, food safety, BKC Security Policy, operations, and BKC policies and procedures relating to all restaurant activities across shifts
  • Recruit, hire, train, and work to retain effective team talent by making decisions or recommendations on hiring and advancement
  • Makes decisions or recommendations on the discipline and terminations of team members
  • Available to work evenings, weekends, and holidays

At Church's, we're not your typical quick service restaurant. We make real comfort food that makes a difference in people's lives. For over 65 years, our restaurant has been a place where hardworking people can get ahead and go on to do amazing things by serving others.



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