IT Support Professional

1 week ago


Edgewood, Florida, United States FORERUNNER TECHNOLOGIES INC Full time
Job Title:

IT Support Professional

Job Summary:

We are seeking a highly skilled IT Support Professional to join our team at Forerunner Technologies Inc. This is an exciting opportunity for someone with strong technical skills and excellent communication abilities.

Key Responsibilities:
  • Provide technical support to team members via phone, email, or ticketing system.
  • Troubleshoot and resolve technical issues related to hardware, software, networking, and user access.
  • Monitor and maintain system performance, performing diagnostics and issue resolution as necessary.
  • Assist with user onboarding and offboarding, including setting up accounts, permissions, and access management.
  • Support Windows networks and Microsoft Azure environments, ensuring reliability and security.
  • Evaluate and escalate complex issues to higher-level IT support when necessary.
  • Document technical issues, resolutions, and system changes.
Qualifications:
  • Proficiency with Windows server and desktop operating systems.
  • Knowledge of firewall configurations and network security protocols.
  • Understanding of LAN setups and troubleshooting techniques.
  • Ability to troubleshoot technical problems with attention to detail and urgency.
  • Strong verbal and written communication skills, with the ability to explain technical information to non-technical users effectively.
  • Minimum 1 year of help desk or IT support experience.
  • U.S. Citizenship required.
Estimated Salary:

$60,000 - $80,000 per year, depending on experience and qualifications.



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