CMDB Process Lead

1 day ago


Dunkirk, New York, United States TalTeam Full time

Job Description:

The Configuration Management Process Lead is responsible for overseeing the configuration management process within TalTeam, ensuring seamless implementation and management of best practices, standards, and policies.

Key Responsibilities:

  • Collaborate with IT leadership and stakeholders to implement and manage configuration management processes
  • Develop and maintain advanced knowledge of configuration management processes, methodologies, and techniques
  • Lead teams to achieve key KPIs and overarching goals of IT operations
  • Expertise in Common Service Data Model (CSDM), Discovery, CMDB structure, MID servers, and ServiceNow platform

Requirements:

  • 6+ years' combined experience in configuration management in an IT operations, managed services, or service delivery environment
  • Process lead: Establish integrated and systematic processes in support of related configuration management processes
  • Maintenance: Provide technical support and problem resolution for customer inquiries regarding data analytics, policy, process, standards, and best practices
  • Communication: Develop partnerships with consumers of data analytics to understand business needs and train on provided reports and dashboards
  • Bachelor's degree in computer science, data analytics, business management, accounting, finance, process improvement, or similar field of study, or equivalent job experience
  • ITIL 3 or 4 Certification preferred, or equivalent experience

Compensation:

$120,000 - $150,000 per annum, depending on location and experience

About TalTeam:

TalTeam Inc. is an equal opportunity employer that values diversity and inclusivity. We are committed to providing a work environment that is free from discrimination and harassment.



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