Cocktail Server

2 weeks ago

Charleston, West Virginia, United States Charlestowne Hotels Full time
About the Role

We are seeking a skilled Cocktail Server to join our team at Charlestowne Hotels. As a key member of our food and beverage team, you will be responsible for delivering exceptional guest service in our cocktail lounge space.

Key Responsibilities
  • Provide our guests with the best, freshest, and most timely food service in the Bar.
  • Ensure that all food is presentable, and hot (if it should be hot), cold (if it should be cold).
  • Adhere to all governmental, DHEC, and F&B standards for sanitation, preparation, and cleanliness.
  • Assist the Bar team in all prep items, food, and beverage execution.
  • Attention to detail is key while providing excellent, attentive service.
  • Excel in maintaining a clean and organized back bar space and lobby lounge.
  • Assist in all weekly, monthly, and quarterly cleaning objectives.
  • Communicate all orders to the Kitchen and Bar to fulfill guest orders.
  • Make guests feel at home in the bar lounge and help them find seating and receive food and beverage in a timely manner.
  • Maintain constant awareness of the BEO schedules and hotel events. When necessary, assist with setup and breakdown from private and public events.
  • Maintain clear, concise, and professional communication with Spectator Bar staff and Food and Beverage Manager/Executive Chef.
  • Accurate and clear use of POS for guest checks and food/drink orders.
  • Be a catalyst for implementation of existing and changing policies, strategies, and ideas that are handed down by leadership.
Requirements
  • Excellent, professional communication skills.
  • Must possess a positive attitude and the ability to work with a variety of people and in cooperation with coworkers efficiently and effectively.
  • Must be able to work under pressure or in the presence of a large guest crowd during offered guest receptions and maintain a courteous and hospitable demeanor and attitude throughout.
  • Must be able to maintain a courteous and hospitable demeanor and attitude towards all: guests, peers, management without regard of home department, position, and/or heritage.
  • Must be able to handle money and make correct change while using POS.
  • Ability to prioritize tasks and multi-task.
  • Ability to easily adapt to organizational and environmental changes.
  • Must be flexible to working days, early mornings, evenings, weekends, and holidays.
  • Report to work at the scheduled time, neatly groomed, and in regulation with company dress code policy.
  • Adhere to all regulatory, company, and department policies and procedures.
  • Move, lift, carry, push, pull, and place objects weighing less than or equal to 30 pounds without assistance.
  • Must be able to stand for extended periods of time.
  • Perform other reasonable job duties as requested by Supervisors and MOD.

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