Customer Experience Representative

4 days ago


Redmond, Oregon, United States Adair Homes Full time
Job Overview

We are seeking a skilled Customer Experience Specialist to join our team at Adair Homes. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers, ensuring their satisfaction and loyalty throughout the home-building process.

Key Responsibilities:
  • Manage and respond to customer inquiries and complaints in a professional and timely manner.
  • Evaluate and resolve warranty claims, collaborating with field staff and other departments as needed.
  • Communicate contractual obligations to customers and partners, ensuring seamless execution of agreements.
  • Assist in developing and implementing programs/initiatives that advance Adair's mission and core values.
Requirements:
  • A high school diploma or equivalent; a college degree is desired.
  • 1-3 years of experience in customer service, with 1 year of administrative experience or a combination of both.
  • Strong verbal and written communication skills, with ability to perform basic math operations.
  • Experience with Google Business Suite, spreadsheets, and other computer software is preferred.
Salary Range:

$23.00 - $26.00 Hourly



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