Implementation Project Manager

2 weeks ago

Charlotte, North Carolina, United States ManageMy Full time
About Us

ManageMy is a leading provider of innovative software solutions for the insurance industry. We help partners deliver exceptional solutions for the 3 foundational insurance processes that build value for customers, distributors, and insurers – buy, manage, and claim.

We understand the complexities of insurance and resolve the problem of constraints caused by siloed and slow processes by facilitating carriers' ability to deploy world-class technology that exceeds customer and agent expectations.

Our mission is to meaningfully improve experience across the insurance lifecycle by harnessing technology that enables carriers to:

Sell more insurance faster without increasing risk.

Provide intelligent and streamlined servicing throughout the lifetime of the policy.

Analyze, manage, and process claims to remove friction and elevate customer experience.

By centralizing data and integrating proprietary and third-party solutions in a single location, ManageMy impacts Customer Lifetime Value by increasing share of wallet, reducing cost of acquisition, and improving persistency/retention.

Our Growth Story

From humble beginnings as an InsureTech startup in 2018, ManageMy has experienced exponential growth. We've shattered industry norms, expanded our reach, and consistently exceeded our growing list of clients' expectations. With an innovative product, a passionate team, and an unwavering commitment to excellence, we've become a leading software solution provider for insurance companies in North American markets.

Why Choose Us?

As we embark on the next chapter of our journey, we're looking for talented and driven individuals to join us. When you come on board, you're not just taking a job; you're becoming part of a story that's rewriting the future of how we interact with insurance.

Here's what you can look forward to:

Innovative Environment: Work with cutting-edge technology and industry-leading experts.

Career Growth: Unleash your potential with opportunities for professional development and career advancement.

Collaborative Culture: Join a team that values creativity, collaboration, and inclusivity.

Impactful Work: Make a difference by contributing to projects that have a real-world impact.

Role Overview

We are seeking motivated, independent, and experienced professionals to lead implementations of our digital insurance solutions for our clients. The successful candidate will be responsible for managing the entire implementation process from start to finish, ensuring that projects are delivered on time, within budget, and to the satisfaction of our clients.

A positive attitude and a willingness to get stuck in are a must.

You will play a crucial role in understanding insurer requirements and transforming them into actionable delivery plans. Additionally, team members will manage ongoing insurer client relationships, ensuring that our platform meets their evolving needs.

Key Responsibilities:

Own the end-to-end implementation process for client deliveries;

Manage multiple simultaneous client deliveries, going above and beyond to exceed our clients' expectations;

Build strong relationships with clients, ensuring that their expectations are understood and met throughout the implementation process;

Work collaboratively with cross-functional areas, including product, configuration, and business development;

Identify and mitigate project risks and issues, ensuring that projects are delivered on time and within budget;

Develop and maintain project plans, status reports, and other project-related documentation;

Provide regular status updates to internal stakeholders and clients;

Ensure that the implementation process is aligned with our company's strategic goals and objectives;

Continuously improve the implementation process, incorporating feedback from clients and internal stakeholders.

Technical Skills:

Knowledge of software delivery processes and procedures is essential, ideally in relation to SaaS and PaaS solutions;

Knowledge of insurance products and the insurance industry is desirable;

We need somebody with an excellent understanding of client implementations;

We need someone with a technical mindset – experience of implementing technological solutions for clients is essential;

Agile project experience is a must;

Knowledge of data protection and data security protocols – to make sure implementations are carried out in-line with ISO27001 requirements;

Flexible approach to working with a global team and clients in multiple geographic regions.

Behavioral Skills:

A natural leader and a problem solver – owning problems on behalf of our clients and assisting with delivering solutions;

Ability to cultivate relationships with existing clients to obtain information about future product and service delivery opportunities;

Confident with working closely with international external stakeholders;

Great attention to detail – making sure outputs are consistently first-class;

Strong communication & collaboration skills – we need a real team player;

Excellent time management skills – able to self-motivate and prioritize work effectively to meet deadlines;

Able to constructively critique work and own actions to improve the final solution.

What We Offer:

Competitive salary and benefits stipend;

Generous paid time off;

Flexible hybrid working environment;

Opportunities for professional growth and development;

A collaborative and supportive team culture.

Equal Opportunity Employer:

ManageMy is an equal opportunity employer and welcomes applicants from all backgrounds. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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