Software Engineering Specialist
23 hours ago
Xylem is a leading provider of innovative water technology solutions, transforming water usage, conservation, and re-use. As an Application Engineer at Xylem, you will play a critical role in helping utilities, municipalities, and utility co-ops deploy our wireless metering infrastructure and meters.
In this position, you will provide technical support and leadership to customers, working closely with Project Management to ensure successful deployment of our Regional Network Interface software. You will also conduct in-depth database monitoring and analysis, troubleshoot complex system-level issues, and monitor system hardware and software for proper delivery of data.
Key Responsibilities:
- Technical customer interface working with Project Management
- Conducts in-depth database monitoring and analysis for Sensus Regional Network Interface data streams
- Responsible for system integrations & analysis for the Sensus FlexNet System
- Troubleshoots highly complex system-level issues that encompass system configuration, hardware, firmware, and software
- Monitor system hardware and software for proper delivery of data for customer operations
- Assist customer to optimize the system information requirements for their business processes
- Provide feedback to design and development engineering for product improvement
- Engage development engineering in system troubleshooting as required
- Work with Field Sales teams, value-added resellers, and distributors to deliver fully functional, configured, operational system that meets all of our customers' Service Level Agreements
Requirements:
- Bachelor's degree in Engineering or Computer Sciences; or 3 to 5 years of equivalent experience is required
- Experience in design, development, or system engineer role
- Experience in the utility or telecommunications considered a plus
- Must have Perl and/or Unix shell scripting
- Mid-level Unix and Windows administration experience
- Recent mid-level SQL experience (MS SQL, Postgres, and Oracle)
- Solid understanding of telecommunications concepts (CPE, backhaul, POTS networking)
- Solid understanding of basic networking concepts (ping, ssh, telnet, ftp, traceroute, etc.)
- Ability to work independently with little direction and also be a team player
- Self-directed, excellent analytical and troubleshooting skills
- Superior communication and interpersonal skills are a must
- General background in RF technologies
- Familiarity with SalesForce.com for customer service considered a plus
- Willing to travel up to 50% at times
Salary Range: $120,000 - $180,000 per year
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