Concierge SLS South Beach

4 weeks ago

Miami, Florida, United States AccorHotel Full time
Job Purpose:

As a Concierge SLS South Beach, you will be responsible for ensuring that guests and visitors have a seamless and enjoyable experience at our hotel. This includes providing information and assistance on hotel facilities, local attractions, and services.

Duties & Functions:
  • Provide exceptional customer service and respond to guest inquiries in a timely and professional manner.
  • Maintain knowledge of hotel offerings, services, and hours of operation.
  • Assist guests with dining and nightlife recommendations, as well as reservations and bookings.
  • Stay up-to-date on local events, attractions, and holiday schedules.
  • Establish and maintain relationships with vendors and ensure that information and resource materials are current.
  • Inspect and maintain the overall cleanliness and appearance of the Concierge desk.
  • Perform duties concerning check-in and check-out of guests when volumes warrant.
  • Process and notify guests of facsimiles, mail, messages, and packages.
  • Assist guests in sending mail, messages, and packages.
  • Maintain a thorough knowledge of the city and all its attractions.
  • Perform other reasonable duties as assigned by the supervisor or manager.
Additional Responsibilities:
  • Communicate effectively with employees and venue teams to provide clear direction and respond to requests.
  • Remain calm and alert during emergency situations and/or heavy restaurant activity, serving as a role model for team and other employees.
  • Make decisions and take actions based on previous experience and good judgment, sometimes revising procedures to accommodate unusual situations.
Supportive Functions:
  • Attend mandatory meetings, including divisional meetings, staff meetings, and community events.
  • Participate in corporate social responsibility goals and ensure compliance with company policies and procedures.
  • Utilize traditional software programs, such as Microsoft Office, Micros, ADP, and Open Table.
  • Keep work areas clean and organized, and ensure confidential documents are kept in a secured area.
  • Dispose of confidential documents containing personally identifiable information by shredding or pulverizing.
  • Complete other duties as assigned by the Department Head.
  • Demonstrate positive leadership characteristics and inspire team members to meet and exceed standards.
Other Duties:

Assimilate into the company's culture by understanding, supporting, and participating in all company elements. Demonstrate working knowledge of service standards and regular attendance in conformance with company standards is essential to the successful performance of this position.

Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the property.

Personal Protective Equipment (PPE) may be required when performing work duties that may have the potential of risk to your health or safety. The restaurant will provide the required PPE. Team members will be trained in the proper use and care of any assigned PPE.

Requires ability to lift large and heavy packages and boxes and to the ability to load and unload small and large boxes as needed. Must have ability to safely lift minimum of 50 lbs. without assistance and to push and pull up to 150 lbs. with appropriate equipment.

GROOMING/UNIFORMS

All employees must maintain a neat, clean, and well-groomed appearance. Specific uniform guidelines and/or required articles of clothing will be explained to you as a part of the orientation process.

OTHER

Additional language ability preferred.

Qualifications:

The individual must possess the following knowledge, skills, and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job with or without reasonable accommodation.

  • Bachelors Degree preferred. High School Diploma or equivalent required.
  • One (1) to two (2) years in a public contact position preferably in an upscale or lifestyle brand hotel.
  • An intermediate to proficient understanding of Computer systems such as: Opera, GoConcierge, HotSOS, Microsoft Word, Excel & Outlook is preferred.
  • Possess a gracious, friendly, and fun demeanor.
  • Ability to multitask, work in a fast-paced environment, and have a high level of attention to detail.
  • Maintain positive and productive working relationships with other employees and departments.
  • Ability to work independently and to partner with others to promote an environment of teamwork.
  • Must be able to stand or walk a minimum eighthour shift.
  • Must be able to observe and quick to respond to various situations while also multitasking and handling stressful situations.
  • Must be able to twist, tow (push or pull), reach, bend, climb, and carry objects as necessary.
  • Must have excellent communication skills and be able to read, write, speak, and understand English.
  • Must be able to work inside and outside at all times of the year as needed based upon business volumes.

Remote Work:

No

Employment Type:

Fulltime

  • Concierge - SLS South Beach

    3 weeks ago

    Miami, Florida, United States SLS Full time

    Job SummaryWe are seeking a highly skilled and experienced Concierge to join our Front Office Team at SLS South Beach. The successful candidate will be responsible for providing exceptional guest service, ensuring a seamless and memorable experience for our guests.Key ResponsibilitiesProvide information and assistance to guests regarding hotel facilities,...

  • Bell Attendant

    3 weeks ago

    Miami Beach, Florida, United States SLS Hotels Full time

    Job SummaryWe are seeking a highly skilled and friendly Bell Attendant to join our team at SLS South Beach. As a key member of our front desk team, you will be responsible for providing exceptional guest service, ensuring a seamless and memorable experience for our guests.Key ResponsibilitiesMeet and greet arriving guests, retrieving their luggage and...

  • Room Attendant

    4 weeks ago

    Miami Beach, Florida, United States SLS Hotels Full time

    Job Title: Room AttendantCompany Description:SLS Hotels is a leading hospitality company that offers a unique and exciting experience for its guests. As a Room Attendant, you will play a crucial role in ensuring that our guests receive the highest level of service and comfort during their stay.Job Summary:We are seeking a highly motivated and detail-oriented...

  • Food Runner

    3 weeks ago

    Miami Beach, Florida, United States SLS Hotels Full time

    Job Title: Food Runner - SLS South BeachCompany DescriptionWe are seeking a highly motivated and enthusiastic Food Runner to join our team at SLS South Beach. As a Food Runner, you will play a vital role in ensuring the smooth operation of our food service, providing exceptional service to our guests, and maintaining a clean and organized work...

  • Food Runner

    4 weeks ago

    Miami Beach, Florida, United States SLS Hotels Full time

    Job Title: Food RunnerCompany Description:SLS Hotels is a leading hospitality brand that offers a unique and exceptional experience to its guests. We are seeking a highly motivated and customer-focused Food Runner to join our team at SLS South Beach in Miami.Job Summary:The Food Runner will be responsible for ensuring efficient service of all food in the...

  • Restaurant Server

    3 weeks ago

    Miami Beach, Florida, United States AccorHotel Full time

    Job Title: Restaurant Server - SLS South BeachCompany Description:At SLS South Beach, we are committed to providing exceptional service to our guests. As a Restaurant Server, you will play a key role in ensuring that our guests have a memorable dining experience.Job Summary:We are seeking a highly motivated and experienced Restaurant Server to join our F&B...

  • Pool and Beach Server

    3 weeks ago

    Miami, Florida, United States SLS Full time

    Job DescriptionAt SLS South Beach, we are seeking a highly skilled and enthusiastic Pool and Beach Server to join our Hyde Beach team. As a key member of our service team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience.Key Responsibilities:Provide friendly, efficient, and effective...

  • Restaurant Server

    4 weeks ago

    Miami, Florida, United States SLS Full time

    Job SummaryWe are seeking a highly skilled and enthusiastic Server to join our team at SLS South Beach. As a Server, you will be responsible for providing exceptional service to our guests, ensuring a seamless dining experience, and maintaining a high level of hospitality.Key ResponsibilitiesProvide friendly and efficient service to guests, ensuring their...

  • FT Steward, SLS South Beach

    4 weeks ago

    Miami Beach, Florida, United States AccorHotel Full time

    Job Title: FT Steward, SLS South BeachCompany DescriptionWe are seeking a highly motivated and detail-oriented Steward to join our team at SLS South Beach. As a Steward, you will play a critical role in maintaining the cleanliness and organization of our kitchen and dining areas.Key Responsibilities:Maintain a clean and organized work environment, including...

  • Guest Services Manager

    4 weeks ago

    Miami, Florida, United States SLS Full time

    Job Title: Guest Services Manager - South BeachAs a Guest Services Manager at SLS, you will be responsible for ensuring that our guests receive exceptional service and have a memorable experience. You will be the main point of contact for internal and external guests, and will be responsible for coordinating the process of receiving and resolving guest...

  • FT Line Cook, SLS South Beach

    4 weeks ago

    Miami Beach, Florida, United States SLS Hotels Full time

    Job Title: Line CookWe are seeking a skilled and enthusiastic Line Cook to join our team at SLS Hotels. As a Line Cook, you will be responsible for preparing and cooking high-quality dishes in a fast-paced kitchen environment.Key Responsibilities:Prepare and cook a variety of dishes to the highest standards.Work efficiently and effectively in a team...

  • FT Steward SLS South Beach

    4 weeks ago

    Miami, Florida, United States AccorHotel Full time

    Job SummaryWe are seeking a highly motivated and detail-oriented Steward to join our team at SLS South Beach. As a Steward, you will play a crucial role in maintaining the cleanliness and organization of our kitchen and dining areas.Key ResponsibilitiesEnsure the cleanliness and organization of kitchen and dining areas, including dishes, utensils, and...

  • Front Desk Agent

    4 weeks ago

    Miami, Florida, United States SLS Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at SLS LUX Miami. As a key member of our front office team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience.Key ResponsibilitiesWelcome and check-in guests, ensuring a warm and personalized...

  • FT Steward, SLS South Beach

    4 weeks ago

    Miami, Florida, United States AccorHotel Full time

    Job SummaryAccorHotel is seeking a highly motivated and detail-oriented Steward to join our team at SLS South Beach. As a Steward, you will play a vital role in maintaining the cleanliness and organization of our kitchen and dining areas. If you have a passion for hospitality and a strong work ethic, we encourage you to apply for this exciting...

  • Cluster Sales Manager, FIT Wholesale, SLS South Beach

    3 weeks ago

    Miami, Florida, United States AccorHotel Full time

    Job Title: Cluster Sales Manager, FIT Wholesale, SLS South BeachWe are seeking a highly skilled and experienced Cluster Sales Manager to join our team at SLS South Beach. As a key member of our Sales and Marketing team, you will be responsible for leading our efforts in maximizing revenue from leisure travel segments, including wholesale, tour operator, DMC,...

  • FT Steward, SLS South Beach Hotel

    4 weeks ago

    Miami, Florida, United States Accor Full time

    Job SummaryWe are seeking a highly motivated and detail-oriented Steward to join our team at SLS South Beach, a hotel managed by Accor. As a Steward, you will play a crucial role in maintaining the cleanliness and organization of our kitchen and dining areas.Key ResponsibilitiesEnsure the cleanliness and organization of kitchen and dining areas, including...

  • Guest Services Manager SLS South Beach

    4 weeks ago

    Miami, Florida, United States AccorHotel Full time

    Job SummaryWe are seeking a highly motivated and experienced Guest Services Manager to join our team at SLS South Beach. As a key member of our Front Office team, you will be responsible for ensuring that our guests receive exceptional service and that our hotel runs smoothly and efficiently.Key ResponsibilitiesSupervise and train Front Office team members...

  • Front Desk Agent SLS South Beach

    4 weeks ago

    Miami, Florida, United States AccorHotel Full time

    Job SummaryWe are seeking a highly skilled and experienced Front Desk Agent to join our team at SLS South Beach. As a key member of our hospitality team, you will be responsible for providing exceptional customer service to our guests, ensuring a seamless and memorable experience for all.Key ResponsibilitiesWelcome and check-in guests, ensuring a warm and...

  • AccorHotel Line Cook 2 SLS South Beach

    4 weeks ago

    Miami, Florida, United States AccorHotel Full time

    Job Purpose:Under the guidance of the Sr Sous Chef, the Line Cook 2 SLS South Beach is responsible for the daily execution of all assigned Line Cook production. This position ensures the highest quality food is served at all times. The Line Cook handles all aspects of their assigned cooking station, including setup, stock, cooking, and presentation of dishes...

  • Security Officer

    4 weeks ago

    Miami Beach, Florida, United States The Gates South Beach Full time

    Job SummaryThe Gates South Beach is seeking a highly skilled and experienced Security Officer to join our team. As a Security Officer, you will be responsible for providing a safe and secure environment for our guests and employees.Key ResponsibilitiesPatrol hotel premises to maintain security and detect potential hazardsRespond to emergency situations,...