Recovery Operations Specialist

4 weeks ago


Collierville, Tennessee, United States United Recovery and Remarketing Full time

At United Recovery and Remarketing, we are seeking a highly motivated and organized individual to join our team as an Agent Support Specialist.

The successful candidate will be responsible for providing exceptional support to our network of Direct Agents and Nationwide Vendors, ensuring seamless recovery operations and timely processing of assignments.

Key responsibilities include:

  • Maintaining open communication with Direct Agents and Nationwide Vendors to support recovery operations
  • Utilizing client-provided systems to claim assignments for Agents to recover
  • Processing assignments that clients put on hold or close in a timely manner
  • Reviewing assignments that Agents have attempted to recover to find new information
  • Acting as the primary point-of-contact for Agents for advanced needs or issues
  • Ensuring Agent issues are dealt with efficiently or escalated to the proper destinations
  • Providing regular two-way communication with client teams
  • Understanding internal company capabilities and services to effectively utilize them in support efforts
  • Understanding the repossession industry and communicating effectively to Agents

This is an excellent opportunity for a team player who is a motivated self-starter to join our dynamic team and contribute to our continued growth and success.

Required qualifications include:

  • Extremely organized and highly motivated
  • Excellent verbal and written communication skills
  • Demonstrates commitment to teamwork
  • Plans and carries out responsibilities with minimal direction
  • Successfully passes drug screen and background investigation

Education and experience:

  • H.S. diploma or equivalent
  • 1-2 years collections and/or Skip Tracking experience preferred

We offer a competitive compensation package, including:

  • Health insurance
  • Dental insurance
  • Vision insurance
  • Life insurance
  • Disability insurance
  • 401(k) Plan
  • Paid vacation days
  • Discounted Gym Membership
  • Vehicle Purchase Program
  • Career Progression
  • Community Involvement


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