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Field Operations Leader

2 months ago

Akron, Ohio, United States Penn Line Service, Inc. Full time

Position Overview: Guided by the core values and ethical standards of Penn Line Service, Inc., the Field Operations Leader serves as a senior-level authority in the field, dedicated to fostering employee growth and establishing a secure and constructive work atmosphere while surpassing client expectations. This role emphasizes the essential pillars of safety, quality, and efficiency to enhance profitability.

Key Responsibilities:

  • Safety Culture: Champion a culture of safety where all incidents are preventable by exemplifying safety practices, facilitating training, and effectively communicating safety standards.
  • Customer Service Excellence: Act as a model of outstanding customer service by proactively addressing the needs of all stakeholders.
  • Collaboration: Work closely with field management and team members to assess safety, quality, and operational efficiency through regular site visits and audits.
  • Operational Management: Ensure operations align with customer and quality expectations by understanding the needs of various stakeholders and allocating resources accordingly.
  • Environmental Stewardship: Strategically manage operations in sensitive areas while providing necessary support and guidance.
  • Efficiency Optimization: Define and communicate operational expectations, manage resources, and adapt to changing circumstances.
  • Talent Management: Attract, hire, and retain skilled employees by collaborating with field management and Human Resources to cultivate a workforce that embodies safety and growth.
  • Financial Oversight: Monitor financial performance by reviewing cost reports, auditing work sites, and managing resource allocation.
  • Equipment Management: Oversee equipment usage, maintenance, and repairs by coordinating with relevant resources.
  • Business Development: Build and maintain customer relationships to foster new business opportunities and retain existing contracts.

Qualifications:

  • Minimum of 5 years of experience in a supervisory role or equivalent.
  • Relevant certifications or equivalent knowledge in the industry are preferred.
  • Education: High school diploma or equivalent combination of education and experience.

Skills:

  • Strong understanding of industry safety standards and operational best practices.
  • Excellent conflict resolution and employee engagement skills.
  • Outstanding verbal and written communication abilities.
  • Strong organizational skills and attention to detail.
  • Ability to make informed decisions based on evidence and maintain confidentiality.
  • Capability to manage change effectively and demonstrate a drive for excellence.

Work Environment: The role involves a mix of office and outdoor job site settings, requiring frequent travel to various locations. Employees may encounter noise, heat, and dust while performing their duties.

This job description is intended to provide a general overview of the position and is not exhaustive of all responsibilities. Penn Line Service, Inc. reserves the right to modify job duties as necessary.