Diverse Service Representative

2 days ago


Chicago, Illinois, United States The LaSalle Group Full time

The LaSalle Group is a leading provider of direct hire and temporary staffing services, helping organizations hire faster and connect top talent with opportunities. We are seeking a Bilingual Call Center Agent to join our team and provide exceptional service experiences to customers.

About the Role:

As a Multilingual Customer Support Specialist, you will play a key role in managing inbound and outbound calls, assisting customers with inquiries, and ensuring the highest level of satisfaction.

Responsibilities:
  • Handle inbound and outbound calls professionally and efficiently in both English and Spanish.
  • Assist customers with inquiries, resolving complaints and providing accurate information about products or services.
  • Maintain detailed records of customer interactions and transactions in the CRM system.
  • Collaborate with team members and supervisors to ensure service level agreements (SLAs) are met.
  • Provide feedback on recurring customer issues to help improve overall service delivery.
  • Follow call center scripts and guidelines while ensuring a personalized approach.
Requirements:
  • High school diploma or equivalent.
  • Fluency in English and Spanish (both written and verbal).
  • 1-2 years of experience in a call center, customer service, or related field.
  • Strong communication and interpersonal skills.

An estimated salary for this position is around $38,000 - $50,000 per year, depending on location and experience.



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