Automotive Service Manager

3 weeks ago


Lawrenceville, Georgia, United States Elite Prospects Full time
Job Overview

At Elite Prospects, we're seeking a skilled Automotive Service Manager to join our team. As a key member of our service department, you'll be responsible for delivering exceptional customer experiences and ensuring our customers receive top-notch service.

Key Responsibilities
  • Customer Service: Meet and greet customers promptly, providing a professional and courteous experience.
  • Service Delivery: Inspect vehicles, identify customer needs, and promote relevant services, parts, and accessories.
  • Estimation and Communication: Provide accurate cost and time estimates, communicate clearly, and obtain customer authorization.
  • Service Quality: Inspect vehicles before delivery, ensuring services are performed correctly, and communicate results with customers.
  • Team Collaboration: Work with colleagues to ensure seamless service delivery and maintain high customer satisfaction.
Requirements
  • Experience in the hospitality industry, retail sales, or call centers is a plus.
  • Superb customer service skills and ability to maintain top-notch CXi scores.

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