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Client Support Case Manager

2 months ago

New York, New York, United States Ward Law Group, PLLC Full time
Job Description

Company Overview:
The Ward Law Group is recognized as one of the best workplaces, where your contributions truly matter. Our commitment to serving the community and achieving impactful results has established us as a leader in personal injury law. We provide an innovative and dynamic environment that fosters growth and development. Our team is empowered to make decisions that positively affect our clients through collaborative efforts. We pride ourselves on being a nontraditional, accountable, and vibrant group of professionals, ensuring a supportive atmosphere from the very beginning of your journey with us.

Core Values:
Our guiding principles include a commitment to our clients, our teammates, and the community, alongside faith, accountability, leadership, and loyalty.

Position Overview:

The Intake Case Manager plays a vital role in supporting clients as they navigate medical treatments and property damage claims. This position serves as a key link in assisting clients to secure the maximum compensation necessary to overcome their challenges. Responsibilities include a foundational understanding of the Bodily Injury Claim process and managing a diverse caseload.

Key Responsibilities:
  • Identify cases suitable for Full Demand, Quick Demands, and Globals, and submit them to the appropriate departments.
  • Review and submit potential production cases while qualifying clients for Personal Injury Protection (PIP).
  • Assist clients with property damage resolutions, including loss of use and diminished value claims.
  • Communicate effectively with adjusters and insurance companies to obtain timely coverage information.
  • Follow up on medical treatments and gather medical provider records and bills.
  • Maintain thorough documentation in Litify, including the submission of relevant subrogation letters.
  • Ensure frequent communication with clients, addressing inquiries and facilitating proper care.
  • Upon attorney review, discharge cases and submit necessary documentation for Attorney Liens.

Compensation: $27.00 per hour (commensurate with experience)

Employment Type: Full-Time

Working Schedule: Monday - Friday, 8:30 AM - 5:00 PM EST or 9:00 AM - 5:30 PM EST

Qualifications:
  • Fluency in both English and Spanish is required.
  • Strong multitasking and time-management skills with the ability to prioritize effectively.
  • Ability to thrive in a fast-paced environment.
  • Resourceful and proactive approach to problem-solving.
  • Excellent written and verbal communication skills, capable of engaging with the public, colleagues, and vendors.
Additional Information:

We prioritize your well-being and offer numerous opportunities for professional development to advance your career. Our comprehensive benefits package includes health insurance, pretax healthcare and dependent care savings accounts, life insurance, paid time off, holidays, and a percentage match on your 401K contributions, ensuring your overall satisfaction and security as part of our team. We also provide confidential counseling services, mental health support, and financial guidance. Join us in making a meaningful difference for our clients.

All information will be kept confidential in accordance with EEO guidelines.