Domestic Lead Clerk

2 days ago


Virginia Beach, Virginia, United States Kroger Full time
Job Summary

We are seeking a highly skilled and customer-focused Domestic Lead Clerk to join our team at Kroger. As a key member of our store operations team, you will be responsible for providing exceptional customer service, maintaining a safe and clean environment, and achieving sales and profit goals.

Key Responsibilities
  • Provide outstanding customer service by answering questions, making product recommendations, and resolving customer complaints.
  • Maintain a safe and clean environment by adhering to health and safety codes, and reporting any hazards or incidents to management.
  • Monitor and control inventory levels, and maintain accurate records of sales and inventory.
  • Support the day-to-day functions of the department operations, including receiving and stocking merchandise, and maintaining store displays.
  • Stay current with present, future, seasonal, and special ads, and inform and educate department associates about promotions and sales.
  • Maintain an awareness of inventory/stocking conditions, and note any discrepancies in inventory.
  • Observe scheduled shift operating hours, and demonstrate creative merchandising techniques.
  • Condition all products in assigned sections according to company policy, and understand and perform cashier functions.
  • Ensure that all current merchandising, customer service, labor control, expense, and supply controls, loss prevention, maintenance, safety, food safety, associate, and customer engagement rules are being followed.
  • Reinforce safety programs by complying with safety procedures, and identify unsafe conditions and notify store management.
  • Practice preventive maintenance by properly inspecting equipment, and notify appropriate department or store manager of any items in need of repair.
  • Notify management of customer or employee accidents, and report all safety risks, or issues, and illegal activity, including robbery, theft, or fraud.
Requirements
  • Effective communication skills
  • Knowledge of basic math: counting, addition, and subtraction
  • Ability to handle stressful situations
  • Must be able to meet the minimum physical demands of the position
  • Must be 18 or older
Preferred Qualifications
  • Retail experience
  • High school diploma or equivalent
  • Second language: speaking, reading, and/or writing


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