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Reception Specialist

2 months ago

Coral Gables, Florida, United States iCare Health Solutions Full time

Job Type:
Full-time

Position Overview
As a vital member of our team at iCare Health Solutions, you will be responsible for providing exceptional service to our patients and visitors. Your role will encompass a variety of essential functions that ensure a smooth experience from check-in to check-out.

Key Responsibilities
Check-In Duties:
- Welcome patients and visitors with a friendly demeanor upon arrival.
- Accurately check patients in by entering their demographic information, insurance details, and necessary authorizations.
- Ensure timely verification of medical insurance benefits by contacting insurance companies or primary care providers as needed.
- Assist patients in understanding their insurance benefits and medical provider programs.
- Collect co-payments and outstanding balances at the time of service.
- Facilitate the acquisition of referrals and authorizations from primary care physicians when required.
- Update patient information in our Electronic Medical Records (EMR) system, ensuring accuracy and completeness.
- Scan relevant paperwork into the EMR for record-keeping.
- Perform end-of-day closing tasks efficiently.
- Support the training of new staff members in front desk operations.
- Answer phone calls promptly, addressing inquiries or directing them as necessary.

Check-Out Duties:
- Ensure every patient is checked out efficiently.
- Schedule follow-up appointments while adhering to established protocols.
- Post charges and maintain accurate records of capitations.
- Send notes back to primary care physicians or referral specialists as required.
- Collect co-payments from self-pay patients or any outstanding amounts.
- Ensure all supporting documentation is scanned into the patient's chart.

Qualifications
Essential Skills:
- 1-2 years of experience in customer service.
- Ability to manage multiple tasks in a dynamic environment.
- Proficient in handling patient concerns with empathy and professionalism.
- Strong communication and interpersonal skills.
- Familiarity with Electronic Medical Records and Microsoft Outlook.

Preferred Skills:
- Bilingual in English and Spanish.

Compensation:
Salary range: $12 - $16

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