Wireless Operations Manager

6 days ago

Sioux Falls, South Dakota, United States TAK Communications Full time
Job Description

TAK Communications is a leading national telecommunications and broadband service provider that offers full value chain communications services and solutions to its customers across the US. The company prides itself on being a trusted business partner for its customers in the broadband and communications sector, providing solutions that exceed their expectations.

We are seeking a Director of Wireless to drive operational excellence while managing cross-functional teams and maintaining premium customer service standards. This role requires strong leadership abilities to execute strategic initiatives, conduct customer site visits, and maintain automated systems while delivering top-tier service standards and meeting financial objectives.

Key Responsibilities:

  • Lead and supervise professional, technical, and non-technical staff to achieve executive objectives
  • Establish performance measures, goals, and priorities for team members
  • Provide ongoing direction, feedback, and performance evaluations
  • Train and mentor staff while monitoring their development and progress
  • Brief team members on market-specific challenges and opportunities
  • Monitor P&L with focus on meeting company financial goals
  • Evaluate crew performance to ensure quality deliverables within time and budget constraints
  • Manage vendor and contractor relationships for field construction activities
  • Maintain computerized administration and automated systems
  • Prepare internal and external progress reports, project status updates, and problem resolution documentation
  • Conduct customer site visits to ensure delivery of top-tier service
  • Foster effective communication between departments and customers
  • Build and maintain strong client relationships
  • Generate comprehensive metric reports and statistics on daily, weekly, and monthly basis
  • Track and analyze key performance indicators
  • Deliver data-driven insights to support decision-making

Requirements:

  • 8+ years of experience in the Wireless Construction, in a Project Manager or higher role
  • Bachelor's degree in Construction Management or related field a plus
  • Must have expertise in all aspects of wireless RF Design, and Construction
  • Ability to navigate large scale RFIs, RFQs for a multitude of Carriers and customers
  • Work seamlessly with other departments within the organization to ensure the timeliness and profitability of all projects
  • Familiarity with analyzing requirement data to develop material and cost estimates for large projects, navigating RFIs, RFQs
  • Excellent written communication and interpersonal skills
  • Exceptional time management skill
  • Strong communication and organization skills
  • Strong computer skills using MS Office
  • Ability to travel up to 25%
  • Valid driver's license
  • Passing of all pre-employment requirements (MVR, Background Check, Drug Screen)

TAK Communications is an Equal Employment Opportunity (EEO) Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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