Head Teller

7 days ago

Albany, New York, United States Hope Credit Union Full time

{"Job Title": "Head Teller", "Job Summary": "The Head Teller is responsible for overseeing the daily operations of the teller line, ensuring efficient and accurate transaction processing while providing guidance and support to tellers. They are responsible for training staff, handling complex transactions, and cash management of the branch.", "Essential Functions": [{"title": "Teller and Cash Operations", "description": "Lead and oversee all teller operations, providing guidance and training to ensure excellent member service and adherence to all policies and procedures. Monitor and review all daily transactions, providing overrides as needed. Support cash operations and branch audits in efforts to keep credit union assets secure and within operational limits.", "subfunctions": [{"title": "Cash Management", "description": "Manage all dual control processes including but not limited to ATM, ITM, cash recycler, night depository. Manage the vault through sole control, ensuring proper procedures for opening and closing the vault securely. Oversee cash order management, ensuring accurate and timely orders to maintain appropriate cash levels."}, {"title": "Teller Supervision", "description": "Lead and oversee all teller operations, providing guidance and training to ensure excellent member service and adherence to all policies and procedures."}]}, {"title": "Branch Operations", "description": "Process and approve wire transfers within limits. Open and close branch, ensuring accurate completion of all reports, checklists, and procedures. Back-up teller and Member Services Representative when necessary. Perform general administrative duties such as attending meetings, report production, etc.", "subfunctions": [{"title": "Branch Administration", "description": "Open and close branch, ensuring accurate completion of all reports, checklists, and procedures."}, {"title": "Member Services", "description": "Provide excellent member service, resolving inquiries, complaints, and issues promptly and courteously."}]}, {"title": "Member Service", "description": "Provide excellent member service, resolving inquiries, complaints, and issues promptly and courteously.", "subfunctions": [{"title": "Risk Management and Compliance", "description": "Monitor branch for compliance with policies and procedures. Enforce security measures and compliance with regulations through surprise cash counts and other monthly audit requirements."}, {"title": "Accountability for Business Results", "description": "Branch losses and profitability. Membership growth. Deposit growth."}]}

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