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Sales Associate Keyholder

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Charlotte North Carolina, United States Express Full time
{"title": "Retail Sales Associate Keyholder", "subtitle": "Deliver Exceptional Customer Experiences", "content": "

We are seeking a highly motivated and customer-focused Retail Sales Associate Keyholder to join our team at Express in Charlotte Premium. As a Retail Sales Associate Keyholder, you will be responsible for providing a great in-store shopping experience for our customers and executing opening and closing procedures.

Key Responsibilities:

  • Perform opening and closing procedures, including balancing registers, preparing deposits, and activating the security system.
  • Process transactions quickly and accurately, reducing customer wait times.
  • Maintain a clean and organized sales floor, checkout, fitting room, and stockroom to ensure a safe and inviting environment for customers.
  • Follow company policies and procedures to ensure the safety of all associates and customers.
  • Assist with product launch changes according to company SOP.
  • Deliver on all aspects of the customer experience model.
  • Positively resolve customer service-related issues and determine a resolution or escalate further, communicating all issues and resolutions to Store Management.
  • Drive credit and loyalty member programs by explaining benefits and encouraging customers to participate.

Requirements:

  • High School or Equivalent
  • 0-2 years of relevant job experience
  • Proficient in use of technology (iPad, registers)
  • Meets defined availability criteria, including nights, weekends, and non-business hours
  • Meets physical requirements

Benefits and Compensation:

  • Medical, pharmacy, dental, and vision coverage
  • 401(k) and Roth 401(k) with Company match
  • Merchandise discount
  • Paid Time Off
  • Parental leave for new moms and dads
", "lang_code": "en-US"}