Senior Business Analyst

4 weeks ago

Fort Lauderdale, Florida, United States American Express Full time
About the Role

We are seeking a highly skilled Senior Business Analyst to join our team at American Express. As a key member of our organization, you will be responsible for the tactical execution of product and platform strategies, as well as executing change management activities. This role requires strong analytical and problem-solving skills, with the ability to identify trends and evaluate risks and opportunity scenarios effectively.

Key Responsibilities

- Liaise with tech teams and GDC Product Operations Liaison to assist in the integration of updates and upgrades of new and current processes, protocols, capabilities, features, and systems
- Provide analytical support to the business on key customer experience initiatives
- Help co-create go-to-market experiences from the product and platform strategy perspective, partnering with the GDC Product Owner(s)
- End-to-end execution of change management activities as assigned, including data gathering and data mapping (or re-mapping) and testing customer journeys in partnership with the GDC Product Operations Liaison and GDC Product Owner(s)
- Collaborate in the evolution of product collaterals, considering customer journey impacts, changes in the value proposition, and servicing model updates stemming from change management activities
- Facilitate project management activities on special projects and regulatory remediation activities, including action plans based on Operational Risk Events (OREs)
- Full ownership of assigned tasks, including timely and accurate status reporting
- Document the network of relationships linked to the role and the Product Team (partners and stakeholders)
- Conduct periodic internal audits of the Product Team repository
- Support Process Risk Self-Assessment (PRSA) test activities as required

Requirements

- Bachelors degree in business administration or data science, with focus on Data Forensics, Risk Management, Finance, Project Management, or a related field. Advanced education (MBA) and project certifications (PMP, Six Sigma, Agile) are advantageous.
- 2 years of experience in effective data analytics, project management, change management, or risk control implementations, where a combination of these is ideal.
- Robust analytical and problem-solving skills, experience identifying trends and evaluating risks and opportunity scenarios effectively.
- Excellent organizational skills with attention to detail.
- Experience in at least one of these areas: Scoping, prioritizing, and supporting remediation of operational issues. Performing quality assurance on documentation. Overseeing end-to-end issue resolution processes, embedding accountability, and ensuring lessons learned are integrated into processes. Supporting technical platforms transformation.

What We Offer

At American Express, we offer a competitive salary range of $55,000.00 to $105,000.00 annually, plus bonus incentives. We also provide comprehensive medical, dental, vision, life insurance, and disability benefits, as well as flexible working models with hybrid, onsite, or virtual arrangements depending on role and business need. Additionally, we offer 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption, or surrogacy. We also provide free access to global on-site wellness centers staffed with nurses and doctors (depending on location), free and confidential counseling support through our Healthy Minds program, and career development and training opportunities. For a full list of Team Amex benefits, visit our Colleague Benefits Site .

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