E-Commerce Platform Expert

3 weeks ago


Étreux, Hauts-de-France, United States Mirakl Full time
About the Role

Mirakl is seeking a Senior Technical Support Engineer to join our team in Boston. As a key member of our global support team, you will be responsible for providing technical expertise and guidance to our clients and partners.

Your Key Responsibilities:
  • Providing World-Class Support: Deliver exceptional technical support to our clients and partners, leveraging your expertise and knowledge of our platform.
  • Driving Process Improvement: Contribute to the evolution of our processes and tools, ensuring they meet the needs of our clients and partners.
  • Solving Complex Issues: Analyze and resolve intricate technical challenges using advanced tools and techniques.

We are looking for a technical expert with a strong background in technical support and a passion for delivering exceptional customer experiences. If you have 5+ years of technical support experience in a SaaS or similar technical environment, strong proficiency with SQL, APIs, SMTP, and SaaS solutions, analytical excellence, autonomy and agility, problem-solving mindset, team player skills, and stress management, we want to hear from you.

About Mirakl

Mirakl is a pioneer in platform business innovation, empowering retailers and b2b enterprises to digitize and expand their product assortment through marketplace and dropship, improve efficiency in supplier catalog management and payments, personalize shopping experiences, and boost profits through retail media.

Why Join Us?

We offer an environment where technical talent is celebrated, and your contributions will directly influence our success. If you're looking for a role that combines cutting-edge technology, global impact, and continuous growth, Mirakl is the place for you. We welcome collaborators with their diverse perspectives and experiences to power us forward. Estimated salary: $125,000 - $155,000 per year.



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