Customer Success Manager

4 weeks ago


Burlingame, California, United States Maker Full time
About the Role

We are seeking a highly skilled Customer Success Manager to join our team at Maker. As a key member of our customer success team, you will be responsible for building and maintaining strong relationships with our agency partners and clients.

Key Responsibilities
  • Act as the primary point of contact for agency partners and clients, addressing queries, concerns, and feedback in a timely and effective manner.
  • Nurture partnerships by regularly checking in with agency partners and clients to understand their needs and how Maker can support them.
  • Collaborate with agency partners to identify new business opportunities and drive revenue growth.
  • Guide clients through the implementation process, ensuring smooth communication between the client and Maker team.
  • Conduct comprehensive training sessions for agency team members and clients on Maker products, providing ongoing support and updates to ensure proficiency and confidence in using Maker products.
  • Monitor and analyze the performance of Maker products for customers, providing insights and recommendations to agency partners and clients to optimize the use of Maker products and improve ROI.
  • Identify opportunities for A/B testing on clients' sites to enhance conversion rates and have ROI-based discussions with clients.
  • Use analytics and reporting tools to track the performance of Maker products, conducting quarterly and annual business reviews with clients to highlight successes and areas for improvement.
  • Engage and coordinate internal groups as needed to meet revenue targets and maximize customer retention and adoption.
Requirements
  • 5+ years of proven Customer Success experience working in a SAAS or a Martech company.
  • Ability to pick up, learn, and quickly become knowledgeable in SaaS tech concepts.
  • Experience working with data-driven strategy, managing up-selling/cross-selling opportunities & meeting with revenue targets.
  • Strong interpersonal skills and experience in building relationships in different capacities with a wide range of customers.
  • Outgoing, positive, and energetic personality with a consultative mindset.
  • High energy with excellent cross-functional collaboration skills to drive customer initiatives.
Why Join Us?

At Maker, we cherish growth, celebrate fresh ideas, and thrive on initiative. We offer a dynamic and supportive work environment, where you can learn and grow with a talented team. If you're passionate about delivering exceptional customer experiences and driving business growth, we'd love to hear from you.



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