Customer Success Manager
4 weeks ago
We are seeking a highly skilled Customer Success Manager to join our team at Maker. As a key member of our customer success team, you will be responsible for building and maintaining strong relationships with our agency partners and clients.
Key Responsibilities- Act as the primary point of contact for agency partners and clients, addressing queries, concerns, and feedback in a timely and effective manner.
- Nurture partnerships by regularly checking in with agency partners and clients to understand their needs and how Maker can support them.
- Collaborate with agency partners to identify new business opportunities and drive revenue growth.
- Guide clients through the implementation process, ensuring smooth communication between the client and Maker team.
- Conduct comprehensive training sessions for agency team members and clients on Maker products, providing ongoing support and updates to ensure proficiency and confidence in using Maker products.
- Monitor and analyze the performance of Maker products for customers, providing insights and recommendations to agency partners and clients to optimize the use of Maker products and improve ROI.
- Identify opportunities for A/B testing on clients' sites to enhance conversion rates and have ROI-based discussions with clients.
- Use analytics and reporting tools to track the performance of Maker products, conducting quarterly and annual business reviews with clients to highlight successes and areas for improvement.
- Engage and coordinate internal groups as needed to meet revenue targets and maximize customer retention and adoption.
- 5+ years of proven Customer Success experience working in a SAAS or a Martech company.
- Ability to pick up, learn, and quickly become knowledgeable in SaaS tech concepts.
- Experience working with data-driven strategy, managing up-selling/cross-selling opportunities & meeting with revenue targets.
- Strong interpersonal skills and experience in building relationships in different capacities with a wide range of customers.
- Outgoing, positive, and energetic personality with a consultative mindset.
- High energy with excellent cross-functional collaboration skills to drive customer initiatives.
At Maker, we cherish growth, celebrate fresh ideas, and thrive on initiative. We offer a dynamic and supportive work environment, where you can learn and grow with a talented team. If you're passionate about delivering exceptional customer experiences and driving business growth, we'd love to hear from you.
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