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Operations Supervisor
2 months ago
Jackpocket is a leading mobile lottery app in the U.S. that offers a secure way to order official state lottery tickets. We're modernizing the $300B global lottery market with a mobile platform that's convenient, fun, and responsible.
As an Operations Supervisor, you'll collaborate with leadership and cross-functional teams to facilitate Jackpocket's ground-level operations. You'll participate in decision-making and execution of initiatives around personnel management, operational process development and optimization, and day-to-day lottery operations.
Responsibilities- Manage scheduling, employee attendance, clock-ins, and breaks
- Supervise regular fulfillment center staff needs and lottery processing operations
- Monitor and understand daily production demands and ensure production needs are met within designated timeframes
- Delegate responsibilities and rearrange resources and staff as business demands require
- Resolve interpersonal employee issues to maintain a harmonious and professional workplace
- Troubleshoot and resolve issues affecting day-to-day operations
- May be involved in accurate and timely redemption of higher-value tickets
- Promote a culture of safety and efficiency while adhering to Jackpocket standards and industry regulations
- Interview, hire, train, and motivate employees
- Manage inventory and order office supplies and equipment
- Flexible schedule including weekends and holidays
- Demonstrated maturity and leadership ability
- Analytical thinking and problem-solving ability
- Possess a sense of urgency required to work in a deadline-driven environment
- Familiarity with technology and ability to operate proprietary software
- Initiative to work with minimal instruction and direction
- Experience managing shift scheduling for employees