Extended Service Contract Examiner

6 days ago


Grapevine, Texas, United States CareGard Warranty Services Full time
Role and Responsibilities
CareGard Warranty Services is looking for an experienced Mechanical Claims Adjuster II to join our team. In this role, you will be responsible for investigating and resolving complex mechanical breakdown claims. You will troubleshoot claims to determine whether customer complaints, repair facility diagnoses, and failed parts match. You will also verify if the failure meets the criteria for approval based on the conditions of the extended service contract.

You will interact with customers, agents, dealers, and other relevant parties to complete all claims investigations. Your excellent negotiation skills and proficiency in computer and data entry software will enable you to effectively communicate and document all interactions, research, verifications, and other claim-related information in the database. The ideal candidate will have a minimum of two years of hands-on automotive repair and diagnosis experience as a Line Tech or Service Advisor, including knowledge of heavy mechanical breakdowns. ASE Certification is required, and proficiency in Spanish is a plus. If you are a motivated individual with a passion for helping people, a strong attention to detail, dependability, and follow-through, we encourage you to apply.

Requirements
We require a minimum of two years of hands-on automotive repair and diagnosis experience as a Line Tech or Service Advisor, including knowledge of heavy mechanical breakdowns. ASE Certification is required, and proficiency in Spanish is a plus. Your excellent negotiation skills, proficiency in computer and data entry software, and ability to work independently will make you a valuable asset to our team. Estimated salary range is $65,000 - $85,000 per year (dependent on location and experience).

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