Gulf Coast Technical Support Specialist
3 weeks ago
Graham Corporation and Subsidiaries is seeking a skilled Service Engineer to provide technical support to customers for all product lines. This role will be based in Houston, TX and will require a training period in our Batavia, NY plant of approximately 6 months.
Key Responsibilities- Provide technical support to customers for all product lines
- Work independently in a fast-paced environment to troubleshoot equipment performance
- Prepare quotations for spare and replacement parts
- Use software to model equipment performance
- Travel to customer sites for field inspection, troubleshooting, or repair as appropriate
- Perform detailed diagnostic performance surveys in the field and prepare detailed field reports
- Identify customer needs and communicate to other departments as needed
- Develop skills to explain how Graham equipment works and how to troubleshoot
- Present training materials to customer audiences
- Prepare quotations for spare and replacement parts
- Bachelor's Degree in Mechanical or Chemical Engineering (Preferred)
- 4-10 years related experience or equivalent combination of education and experience
- Ability to obtain TWIC Card and US Passport within 120 days of hire
- Strong written and verbal communication skills
- Strong organization and time management skills
- High attention to detail
- Self-motivated and self-directed
- Experienced in dealing with customers
- Strong mechanical aptitude with understanding of the science of mechanical repair of equipment
This job will vary from a normal office environment to travel to customer sites. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets. While performing the duties of this position, the incumbent is also exposed to fumes or dust, toxic or caustic chemicals, outdoor weather, moving mechanical parts, and moderate to loud noise levels. Must wear appropriate protective gear and clothing as necessary.
Work Authorization/Security ClearanceMust be able to work in the U.S without sponsorship. Ability to obtain US government security clearance is desired.
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