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Patient Service Representative

2 months ago

Mansfield, Texas, United States Envision Radiology Full time
Job Summary

We are seeking a highly skilled and detail-oriented Patient Service Representative to join our team at Envision Radiology. As a key member of our healthcare team, you will be responsible for providing exceptional patient care and ensuring a seamless experience for our patients.

Key Responsibilities
  • Answer inbound calls and provide warm greetings to patients and providers
  • Check scheduled patients in/out and ensure proper documentation is received
  • Collect co-pays, co-insurance, and deductible as necessary
  • Listen and resolve patient, provider, and customer complaints
  • Ensure accurate data entry for patient registration
  • Assist with medical records as needed
  • Manage eRIS Center workflow, including daily schedule, billing, and collection of TOS
  • Monitor schedule and ensure all data, attachments, history, etc. have been completed before exam is completed
  • Facilitate no-show appointments and reschedule as needed
  • Monitor waiting room to avoid extended wait times and assist patients as needed
  • Request orders and process new/same-day requests
  • Request patients to complete satisfaction surveys after their exam
Requirements
  • One plus year of experience providing exceptional customer service in a healthcare environment
  • Detail-oriented, self-motivated, and a problem solver with excellent communication skills
  • Ability to navigate multiple computer screens and browsers quickly and accurately
  • Ability to excel in a fast-paced team environment
Benefits
  • Competitive salary and benefits package
  • Opportunity to work in a dynamic and growing healthcare organization
  • Professional development and growth opportunities

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and detail-oriented individual who is passionate about providing exceptional patient care, we encourage you to apply for this exciting opportunity.