Patient Service Representative
2 days ago
We are seeking a highly skilled and detail-oriented Patient Service Representative to join our team at Envision Radiology. As a key member of our front office staff, you will be responsible for providing exceptional customer service to our patients, ensuring a seamless and efficient experience from check-in to check-out.
Key Responsibilities- Answer inbound calls and provide a warm and welcoming greeting to all patients and providers
- Check scheduled patients in and out, ensuring proper documentation is received from the patient
- Collect co-pays, co-insurance, and deductible if necessary
- Listen and resolve patient, provider, and customer complaints, communicating with the PSR Lead and/or Area Manager as needed
- Ensure accurate data entry for patient registration
- Assist with medical records as needed
- Manage eRIS Center workflow, including daily schedule, billing complete, priors grid, delinquent exams, waitlist, report delivery queues, and collection of TOS
- Stay abreast of known carrier-related issues and identify carrier-specific concerns
- Monitor schedule and ensure all data, attachments, history, etc. have been completed before the exam is finished
- Facilitate no-show appointments, calling patients, cancelling, and rescheduling as needed
- Reschedule and cancel appointments as directed, receiving incoming and outgoing calls to patients
- Monitor the waiting room to avoid extended wait times and assist patients as needed
- Request orders and process new/same-day requests
- Request patients complete a satisfaction survey after their exam
- One plus year of experience providing exceptional customer service in a healthcare environment
- Detail-oriented, self-motivated, a problem solver, and a team player
- Ability to navigate multiple computer screens and browsers quickly and accurately
- Ability to excel in a fast-paced team environment
- Ability to continuously exceed company and customer expectations
- Strong communication skills and professional demeanor
- Minimum of High School diploma or equivalent (GED)
- Health Benefits: Medical/Dental/Vision/Life Insurance
- Company Matched 401k Plan
- Employee Stock Ownership Plan
- Paid Time Off + Paid Holidays
- Employee Assistance Program
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Patient Service Representative
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Patient Service Representative
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