Patient Service Representative

4 weeks ago


Mansfield, Texas, United States Envision Radiology Full time
Job Summary

We are seeking a highly skilled and detail-oriented Patient Service Representative to join our team at Envision Radiology. As a key member of our front office staff, you will be responsible for providing exceptional customer service to our patients, ensuring a seamless and efficient experience from check-in to check-out.

Key Responsibilities
  • Answer inbound calls and provide a warm and welcoming greeting to all patients and providers
  • Check scheduled patients in and out, ensuring proper documentation is received from the patient
  • Collect co-pays, co-insurance, and deductible if necessary
  • Listen and resolve patient, provider, and customer complaints, communicating with the PSR Lead and/or Area Manager as needed
  • Ensure accurate data entry for patient registration
  • Assist with medical records as needed
  • Manage eRIS Center workflow, including daily schedule, billing complete, priors grid, delinquent exams, waitlist, report delivery queues, and collection of TOS
  • Stay abreast of known carrier-related issues and identify carrier-specific concerns
  • Monitor schedule and ensure all data, attachments, history, etc. have been completed before the exam is finished
  • Facilitate no-show appointments, calling patients, cancelling, and rescheduling as needed
  • Reschedule and cancel appointments as directed, receiving incoming and outgoing calls to patients
  • Monitor the waiting room to avoid extended wait times and assist patients as needed
  • Request orders and process new/same-day requests
  • Request patients complete a satisfaction survey after their exam
Requirements
  • One plus year of experience providing exceptional customer service in a healthcare environment
  • Detail-oriented, self-motivated, a problem solver, and a team player
  • Ability to navigate multiple computer screens and browsers quickly and accurately
  • Ability to excel in a fast-paced team environment
  • Ability to continuously exceed company and customer expectations
  • Strong communication skills and professional demeanor
  • Minimum of High School diploma or equivalent (GED)
Benefits
  • Health Benefits: Medical/Dental/Vision/Life Insurance
  • Company Matched 401k Plan
  • Employee Stock Ownership Plan
  • Paid Time Off + Paid Holidays
  • Employee Assistance Program


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