HVAC Refrigeration Technical Support Specialist
3 weeks ago
Parker Hannifin Corporation is seeking a highly skilled HVAC Refrigeration Technical Support Specialist to join our team. As a key member of our technical support team, you will be responsible for providing expert technical support and guidance to our customers and internal stakeholders.
Key Responsibilities:- Provide technical support and guidance to customers and internal stakeholders on commercial refrigeration systems and HVAC systems.
- Coordinate product returns for service or credit and assist customers with troubleshooting of non-performance installed products.
- Liaise with the Service Department to authorize warranty repairs, solicit customer purchase orders for non-warranty repairs, and inform customers of installation issues that need to be rectified for proper operation of the product.
- Support the Accounting Department in confirming disposition of credit for returned product and support the Customer Service Department in technical matters beyond the scope of the Customer Service Representative function.
- Assist in the training of new Territory Managers, new Customer Service Representatives, and new Field Service personnel.
- Minimum five (5) years of experience in commercial / retail refrigeration systems service / installation.
- Hands-on experience with Micro Thermo Controls and Sporlan S3C is preferred.
- Good organizational, analytical, and interpersonal skills (written and oral).
- Good telephone manner.
- Technical aptitude and experience for mechanical and chemical applications.
- Willing to accept up to 50% travel for customer visits, training, and for personal development opportunities.
- Willing to work after hours for emergency customer issues (provide short-term assistance and information to on-call technicians).
Parker Hannifin Corporation is a Fortune 250 global leader in motion and control technologies. For more than a century, the company has been enabling engineering breakthroughs that lead to a better tomorrow. Learn more at https://www.parker.com or @parkerhannifin.
Parker is an Equal Opportunity and Affirmative Action Employer. Parker is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of race, ethnicity, color, religion, sex, sexual orientation, age, national origin, disability, gender identity, genetic information, veteran status, or any other status protected by law.
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