Digital Commerce Operations Specialist
1 week ago
Identified Talent Solutions is a fast-growing consumer packaged goods company based in Los Angeles, dedicated to delivering high-quality products to our customers. We are seeking a detail-oriented and proactive Ecommerce Operations Coordinator to join our dynamic team.
The ideal candidate will play a critical role in ensuring the smooth operation of our online sales channels, managing day-to-day ecommerce activities, coordinating with various departments, and helping drive the growth of our online presence.
Main Responsibilities:
- Catalog Management:
- Oversight of site and product catalog management operations.
- Timely and accurate content, shipping, and delivery coordination.
- Cross-functional collaboration for critical site operations updates.
- Site Management:
- Monitoring and maintaining accurate content across all ecommerce platforms.
- Regular audits and reconciliation of discrepancies.
- Customer Service:
- Excellence customer service by promptly addressing and resolving customer inquiries and issues.
- Collaboration with the customer service team to improve customer satisfaction and retention.
- Ecommerce Platform Management:
- Product listings, descriptions, and pricing management on various ecommerce platforms (e.g., Shopify).
- Optimization of product listings for SEO and improving product visibility.
- Promotional campaigns coordination and site content updates as needed.
- Data Analysis and Reporting:
- Tracking and analyzing key ecommerce metrics (e.g., sales performance, conversion rates, customer behavior).
- Regular report generation to inform strategic decisions and identify areas for improvement.
- Use of data to develop and implement process improvements and efficiencies.
- Cross-functional Collaboration:
- Close work with marketing, sales, finance, and IT teams to support ecommerce initiatives.
- Assistance in the development and execution of ecommerce strategies and promotional campaigns.
- Support for product launches and other ecommerce projects.
Requirements:
- Bachelor's degree in Business, Marketing, or a related field.
- 1-2+ years of experience in ecommerce operations or a similar role.
- Strong understanding of ecommerce platforms (e.g., Shopify, Amazon, etc) and order management systems.
- Excellent organizational and multitasking skills.
- Strong analytical skills and proficiency in using data to drive decisions.
- Exceptional attention to detail and problem-solving abilities.
- Proficient in Microsoft Office Suite (Excel, Word, PowerPoint).
- Strong written and verbal communication skills.
- Ability to work independently and as part of a team in a fast-paced environment.
Benefits:
- Competitive salary: $55,000 - $65,000 per year.
- A collaborative and innovative work environment.
- Employee discounts on company products.
- Health, dental, and vision insurance.
- Paid time off and holiday pay.
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