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Customer Service Representative
2 months ago
We're seeking a highly motivated and customer-focused individual to join our sales team as a Cashier, Holiday Seasonal, in San Diego. As a key member of our team, you will be responsible for providing exceptional customer service, processing transactions, and maintaining a positive and engaging store environment.
Responsibilities- Deliver outstanding customer service by engaging with clients, answering questions, and offering personalized recommendations.
- Process transactions accurately and efficiently, handling sales, returns, exchanges, and other customer interactions.
- Ensure accurate pricing and ringing of merchandise, utilizing price overrides as necessary.
- Manage customer expectations by clearly communicating product information, care, and maintenance.
- Offer additional merchandise suggestions to complement and complete initial selections.
- Stay up-to-date on promotions and share information with customers to enhance their shopping experience.
- Maintain visual standards and supplies of the cash wrap area.
- Maximize resources to meet customer needs and resolve any issues.
- Perform other duties as assigned by management, adhering to Company policies and procedures.
- Love closing sales and have a proven ability to exceed goals.
- Thrives in an entrepreneurial environment, thinking outside the box to create lasting relationships with customers.
- Passionate about capturing contacts, reconnecting, and promoting Williams-Sonoma's inspiration, events, and services.
- Knows what questions to ask customers to understand their personal style and needs.
- Succeeds in a team environment while working independently and managing own tasks.
- High school diploma or equivalent preferred.
- 1-2 years of experience in a customer service role.
- Proven ability to prioritize and handle multiple tasks simultaneously.
- Ability to be mobile on the sales floor for extended periods.
- Ability to operate POS system.
- Ability to lift and mobilize medium to large items, up to 75 pounds, while utilizing appropriate equipment and safety techniques.
- Ability to be mobile on the sales floor for extended periods.
- Ability to operate POS system.
- Ability to lift and mobilize medium to large items, up to 75 pounds, while utilizing appropriate equipment and safety techniques.
This role offers a competitive compensation package, including pay and benefits. Pay is based on several factors, including education, work experience, certifications, and geographic location. The anticipated pay range for this role will be $16.85-$17.85 per hour.
Depending on your position and location, you may be eligible for:
- A generous discount on all Williams-Sonoma, Inc. brands.
- A 401(k) plan and other investment opportunities.
- A wellness program that supports your physical, financial, and emotional health.
- Paid vacations and holidays (full-time).
- Health benefits, dental, and vision insurance, including same-sex domestic partner benefits (full-time).
Williams-Sonoma, Inc. is an Equal Opportunity Employer and will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance or other applicable state or local laws and ordinances.
