Floor Operations Manager
1 week ago
A career opportunity for an experienced leader at The Barn Cellar, LLC in Gettysburg, PA.
About the Role:We are seeking a skilled Floor Operations Manager to oversee daily operations in our buffet-style restaurant, ensuring seamless dining experiences for guests while maintaining high service standards.
Key Responsibilities:- Staff Supervision & Leadership:
- Lead and mentor a team of front-of-house staff, promoting adherence to company policies and service standards.
- Conduct regular briefings to keep staff informed of daily priorities, events, and procedural updates.
- Monitor performance, provide constructive feedback, and ensure adherence to safety and hygiene protocols.
- Customer Engagement & Feedback:
- Maintain a strong presence on the restaurant floor, promptly addressing guest needs and ensuring exceptional service.
- Evaluate customer feedback to identify areas for improvement in service quality and overall guest experience.
- Respond to guest inquiries or complaints with professionalism and a solutions-oriented approach, striving for high levels of guest satisfaction.
- Cash Handling & Financial Procedures:
- Oversee cash handling processes, including monitoring transactions, ensuring accurate billing, and managing cash drawers.
- Ensure proper closing procedures are followed, securing cash and financial reports.
- Identify and resolve discrepancies in cash handling or transactions, reporting issues as necessary.
- Collaboration with Management & Executive Chef:
- Work closely with the Food and Beverage Manager and Executive Chef to maintain smooth communication between front-of-house and kitchen teams.
- Assist in coordinating the flow of guests and optimizing operational efficiency during peak hours.
- Help manage inventory and stock to ensure adequate supplies for service needs.
- Special Event Support:
- Provide support during special events, ensuring high standards of service are maintained.
- Assist with event setup, coordination, and guest interaction, ensuring seamless execution.
- Efficiently manage buffet setup, food presentation, and replenishment during events.
Estimated Salary: $45,000 - $60,000 per year based on location, experience, and qualifications.
Requirements:- Experience: Previous experience in food and beverage service, preferably in a supervisory role within a buffet or similar dining setting.
- Skills: Excellent communication and interpersonal skills, ability to lead a team and interact positively with guests. Strong organizational skills, able to multitask and prioritize in a fast-paced environment.
- Qualifications: High school diploma or equivalent required; associate's or bachelor's degree preferred. Knowledge of hospitality industry standards, guest service practices, and food safety protocols is essential.
The Barn Cellar, LLC offers a dynamic, guest-facing work environment with opportunities for growth and development. If you are passionate about delivering exceptional service, leading a team, and ensuring guest satisfaction, we encourage you to apply.
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