Convention Center Food Hall Manager

1 month ago

Duluth, Minnesota, United States Proof Full time
Job Summary

We are seeking an experienced and diligent Concessions Lead to help lead the concessions program at the Gas South District Convention Center. The Conventions Center Food Hall Lead will be the point person in all concession's aspects on the Operations Team, will attend all events to ensure efficiency, and lead the team in pre-planning and event logistics.

Key Responsibilities
  • Manage the operations of Food Hall, while assisting team members and maintaining a safe environment throughout operating hours.
  • Greet, direct, and respond to guest's questions and needs.
  • Understand menu offerings, presentation, and pricing.
  • Ensure proper product control and handling of inventory and equipment.
  • Follow payment policies and food safety/sanitation guidelines.
  • Perform other duties as assigned.
  • Serve customers in an efficient and friendly manner following outlined steps of service.
  • Interact with customers and resolve customer complaints in a friendly, service-oriented manner. Relays relevant information to Food Hall supervisor.
  • Perform other duties such as replenishing condiments and general supplies and maintaining cleanliness concession area.
  • Ensure compliance with all sanitation and safety requirements.
Requirements
  • 1+ year in Concessions experience required
  • 1+ year in leadership required.
Work Environment

This position will consist of event attendance, preparation, set up, and breakdown. This position work mostly out of and mainly stay within the Gas South District Convention Center but may travel to other venues within the Gas South Region.

Uniform Requirements

Adherence to Company Uniform Requirements outlined in the Associate Handbook, uniform requirements outlined in your orientation guidelines.

Physical Demands
  • Prolonged periods of standing, moving through an event space, and traveling from venue to venue
  • Bending, lifting, scooping, and carrying miscellaneous equipment and food items
  • Ability to perform physical tasks; such as but not limited to, lifting approx. 30 lbs.
CORE VALUE AND COMPETENCY REQUIREMENTS
  • Business Acumen - Demonstrate comprehension of the job, including policies, practices, and relationships. Possess the expertise and skill levels required of the job and perform with quality.
  • Dedication - Dependable, reliable and follows through on projects from inception to completion. Willing to put in as much time as necessary to complete tasks. Demonstrate a win-win attitude: "see it, own it, solve it."
  • Ethics and Integrity - Acts with integrity, honesty and knowledge that promote the company's culture, values and beliefs while maintaining the highest standards of professional conduct.
  • Safety & Security - Observe safety and security standards. Use equipment and materials properly. Comply with safety standards and personal protective equipment requirements. Report potential unsafe conditions or practices to appropriate person immediately. Promote restaurant safety, cleanliness and security compliance at all times.
  • Teamwork - Cooperate and be willing to work as a team player to achieve goals and tasks accurately, efficiently and timely.
  • Communication - Communicate clearly and effectively with mutual respect, understanding and trust to fellow associates, managers, supervisors and guests. Listen carefully to opinions and views of others; state understanding of what has been heard.
  • Initiative - Contribute new ideas and suggestions to enhance productivity and efficiency. Be proactive in troubleshooting problems or issues and take action to mitigate potential problems.
  • Adaptability & Planning - Possess the ability to learn new tasks and adjusts well to new situations. Perform well under tight time schedules and pressures to change direction quickly.
  • Service Orientation - Demonstrates a sense of urgency. Is welcoming, friendly and smiles when visible to guests.

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