Product Management Specialist
4 days ago
This high-impact role focuses on overseeing orders management for third-party sellers, ensuring an efficient fulfillment and return process within a leading marketplace.
The successful candidate will drive the creation and implementation of processes that reduce friction and cancellations in order management flows and enhance customer post-purchase experience and retention.
This position is suited for self-starters with a strong background in product management, particularly in dynamic marketplace environments.
Key Responsibilities:- Support orders management for third-party sellers, focusing on fulfillment and returns.
- Gather requirements and create detailed Product Requirement Documents (PRDs).
- Design and implement orders management processes to minimize friction and cancellations.
- Own the customer communications strategy for updates on their orders throughout the order lifecycle.
- Utilize data analysis to inform and substantiate product decisions and improvements.
Akraya is an award-winning IT staffing firm consistently recognized for our commitment to excellence and a thriving work environment.
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