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Student Success Coach

1 month ago

Chicago, Illinois, United States Illinois Institute of Technology Full time
Job Title: Student Success Coach

Join the Illinois Institute of Technology team as a Student Success Coach and play a vital role in supporting students in the Recovery Support Specialist certificate program.

Job Summary

The Student Success Coach will work closely with students to identify barriers to success and provide resources to overcome them. This role involves engaging students in person-centered, holistic conversations to help them articulate their goals, problem-solve, and develop action plans to enhance their success and increase student retention.

Key Responsibilities
  • Assist program director in recruitment and selection of students
  • Serve as primary advisor for all students in the program by meeting with each student at least three times per semester
  • Engage students in person-centered, holistic conversations to help them articulate their goals, problem solve, develop action plans, and provide accountability to enhance their success
  • Provide mentorship and career development opportunities to students
  • Assist students in obtaining support through hands-on assistance and referrals to university resources/supports and external supports as needed, including financial assistance
  • Host weekly office hours for students in the early morning or evening hours
  • Conduct study groups, review sessions, and academic support groups as needed
Requirements
  • Have a CRSS or CPRS certificate in Illinois or be eligible to obtain one within three months of hire
  • At least two years of experience working in peer support (mental health or substance use) is preferred
  • Experience in customer service and/or student support services preferred
  • Black, Indigenous, People of Color (BIPOC), LGBTQ+, gender and sexual minorities, people living with disabilities, returning citizens, and disenfranchised populations are strongly encouraged to apply
Working Conditions

The position is housed in the Psychology Department at the Center for Health Equity, Education, and Research (CHEER) on Illinois Tech's campus. Must be able to travel within campus and, at times, within the local Chicago area for networking/internship site visits.

Illinois Institute of Technology is an EEO/AA/Title VI/Title IX/Section 504/ADA/ADEA employer dedicated to building a community of excellence, equity, inclusion, and diversity.