Dental Platform Technical Support Specialist

4 weeks ago


Hatfield, Minnesota, United States TEKsystems Full time
Job Overview

This role involves providing top-notch technical support to various dental offices across the US, ensuring seamless day-to-day operations.

Key Responsibilities
  • First-level phone and deskside support for dental locations
  • Logging and resolving phone calls, or forwarding them to the right team for resolution
  • Desktop configurations, imaging, and ongoing system updates and maintenance
  • LAN/WAN network troubleshooting and vendor coordination
  • Maintaining Enterprise backups (Commvault) and supporting other IT initiatives
  • Providing IT purchasing services and tracking purchase requisitions
Skills and Qualifications
  • Working knowledge of Active Directory, SCCM, Ghost, and Remedy ticketing systems
  • Experience with break/fix, hardware/software troubleshooting, and network issues
  • Excellent customer service skills and ability to work independently
Salary and Benefits

We offer a competitive salary of $23/hour and a comprehensive benefits package. This is a 6-month contract position with opportunities for career growth and advancement.

Why Join Our Team?

At TEKsystems, we value our employees' contributions and provide opportunities for professional development and career progression. Many of our managers started as contractors and worked their way up to leadership positions.



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